Microsoft backed Skype is a popular video calling application. Being one of the oldest in the market, Skype has created a significant user base over the past several years, making it obvious for Skype to receive hundreds of customer assistance calls daily. However, Skype doesn't offer phone-based customer support to general users. In cases involving business accounts, Skype provides the option of calling Skype customer support.
Best Methods to Contact Skype
Unfortunately, Skype’s only available customer support method is their help desk. The Online help desk is available to users for a detailed conversation regarding complex issues. You can contact the help desk via https://support.skype.com/en/. The average time to fix issues is 40 hours.
Contacting Skype's Customer Support
People can contact Skype's Customer Support for different reasons. These include:
- Technical assistance
- Questions regarding billing
- Addressing hacked accounts
- Concerns about calling and video streaming quality
- Reporting harassment during the call
Tips to ensure an effective call with Skype
Skype doesn't offer phone-based customer support. But don't fret, you have other options as well:
- Visit Skype's website or mobile application to connect with customer service.
- Head over to the customer service page and then register the concern through an integrated dropdown menu.
- If you still require more assistance, try the live chat service by Skype. With this approach, you will maintain a record of your conversation with a Skype rep as well.
User Reaction To Contacting Skype Customer Support
Many users have expressed their dissatisfaction openly with Skype's decision of unavailability of phone-based customer service. However, users could still connect to customer support and many are quite satisfied with the responses.
Issues resolved by Skype Customer Service Representative
Skype Customer Service Representatives can resolve issues including:
- Technical glitches in the app
- Connectivity issues
- Video and audio quality of the call
- Queries regarding billing
What cannot be resolved by phone with Skype Customer Service?
Skype customer service can't resolve issues related to your device's incompatibility with the Skype app. In that case, you need to replace, update, or repair your device. In cases where you are using Skype through browsers or a third-party, a Skype agent can assure quick resolution and you have to contact the technical support team.
Skype's Call Unsuccessful? Follow the steps ahead
If the communication is not working with Skype yet, follow the steps ahead:
- Review your live chat transcript.
- Request a second live chat. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
- If the live chat doesn't work, reach out to Skype via Twitter. Skype is quite active on Twitter and a social media specialist might assist you with your issue
- Skype has customer service forums on its website. Take help from the other users to resolve your concern.
Contacting Skype support or customer service
Skype customer support and customer service can be contacted via phone, email, and chat. Like most companies, Skype uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Skype customer support agents receive basic training to support Skype products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Skype support agents have templated and scripted answers to common questions. If Skype
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Skype can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Skype uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Skype?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Skype, 6YA Experts are independent contractors who do not have any access to Skype customer information or purchases.
While 6YA Experts can provide effective help on any Skype product or service, they do not have access to your Skype account and
can’t assist with billing, or any non technical issue you have with Skype.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Skype
What is 6YA’s relationship with Skype?
6YA and Skype are not related. While 6YA Experts can provide help and support on most Skype products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.