Skullcandy Phone Number

888-697-5855

Customer Service

Contact Number

2mins

Average Wait Time

on hold with Skullcandy

Alternative Skullcandy Contact Methods

21hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Skullcandy Customer Service?

Issues Resolved
4%
How often Skullcandy resolves issues
N/A
Get better support!
Avg. Call Duration
00:08mins
How long it takes Skullcandy to resolve
N/A
Too slow? Fix it now!

Why People are Calling Skullcandy

Top Reasons

28%

Product/Service

10%

Shipping and Delivery

7%

Return/Replace

6%

Staff

49%

Other

Skullcandy: 888-697-5855 Information

Phone Info Details
Phone number to dial 888-697-5855
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8:30am-6pm MST
Best time to dial 2:45pm
Average wait 2 minutes
Alternate methods phone, email

More Skullcandy Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

435-615-7691

15 minutes

Headquarters

435-214-2566

N/A

help@skullcandy.com

help@skullcandy.com

N/A

skullcandy@dkcnews.com

skullcandy@dkcnews.com

N/A

Skullcandy Contact Info

Phone Number:
888-697-5855

Email Support:
customerservice@skullcandy.com

Twitter:
@skullcandy

Facebook:
facebook.com/skullcandy

Skullcandy Phone Numbers

Customer Service: 435-615-7691

Headquarters: 435-214-2566

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Everything you need to know about Contacting Skullcandy

Skullcandy is an American company that sells audio equipment. Offering a wide range of headphones, earphones, hands-free devices, audio backpacks, MP3 players, and other products, Skullcandy receives lots of customer care requests for the same throughout the day.

Best Methods to Contact Skullcandy

Skullcandy offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Skullcandy. These include:

  • Skullcandy offers toll-free numbers for users to get in touch with a team rep. The most recommended is 888-697-5855. You can also dial 435-615-7691.
  • The next efficient way to seek support from Skullcandy will be to mail them at their official mail address, customerservice@skullcandy.com.

Calling Skullcandy Customer Support

Here are some common reasons for people to call Skullcandy customer support:

  • Set-up and usage trivia
  • Billing and payment issues
  • Tech support
  • Placing, changing, or canceling orders
  • Requesting returns or refunds
  • Seeking product details
  • Seeking warranty related information
  • Help with troubleshooting

Tips to ensure an effective call with Skullcandy

  • It's always advisable to have proper information before you dial Skullcandy. Make sure you dial the correct number. That way you can avoid wasting hours figuring things.
  • Keep all the relevant information handy. Like the product model, serial number, invoice, order details, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.

User Reactions To Calling Skullcandy Customer Service

Customers appear to be reasonably satisfied with the service. Neither online nor news media sources report a pattern of customer dissatisfaction with Skullcandy's customer support team.

Issues resolved by a Skullcandy Customer Service Representative

Customer support easily deals with issues including set-up and usage trivia, technical assistance, placing, changing or canceling orders, troubleshooting etc.

What Cannot Be Resolved by Skullcandy Customer Service?

  • Skullcandy is not responsible for incompatibility with outdated versions of your device. You will have to contact the customer support team of your respective device here.
  • A Skullcandy customer service representative may not resolve issues that involve a third-party retailer, particularly when it comes to pricing.

Call with Skullcandy Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Mail Skullcandy with your registered mail id. This will also ensure you get a record of your chat transcripts useful for future reference.

Contacting Skullcandy support or customer service

Skullcandy customer support and customer service can be contacted via phone, email, and chat. Like most companies, Skullcandy uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Skullcandy customer support agents receive basic training to support Skullcandy products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Skullcandy support agents have templated and scripted answers to common questions. If Skullcandy agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Skullcandy can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Skullcandy uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Skullcandy?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Skullcandy, 6YA Experts are independent contractors who do not have any access to Skullcandy customer information or purchases.

While 6YA Experts can provide effective help on any Skullcandy product or service, they do not have access to your Skullcandy account and can’t assist with billing, or any non technical issue you have with Skullcandy.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Skullcandy agents.

What is 6YA’s relationship with Skullcandy?

6YA and Skullcandy are not related. While 6YA Experts can provide help and support on most Skullcandy products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Skullcandy!

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Skullcandy Contact Info

Phone Number:
888-697-5855

Email Support:
customerservice@skullcandy.com

Twitter:
@skullcandy

Facebook:
facebook.com/skullcandy

Skullcandy Phone Numbers

Customer Service: 435-615-7691

Headquarters: 435-214-2566

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14 Skullcandy Experts are online
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14 Skullcandy Experts are online
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