Skrill Phone Number

800-238-9984

Customer Service

Contact Number

7mins

Average Wait Time

on hold with Skrill

Alternative Skrill Contact Methods

31hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
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How Effective is Skrill Customer Service?

Issues Resolved
16%
How often Skrill resolves issues
N/A
Get better support!
Avg. Call Duration
03:28mins
How long it takes Skrill to resolve
N/A
Too slow? Fix it now!

Why People are Calling Skrill

Top Reasons

34%

Account

17%

Payments and Charges

9%

Product/Service

6%

Request for Information

34%

Other

Skrill: 800-238-9984 Information

Phone Info Details
Phone number to dial 800-238-9984
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:15am
Average wait 7 minutes
Alternate methods phone, email

More Skrill Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

855-719-2087

3 minutes

complianceusa@skrill.com

complianceusa@skrill.com

N/A

Skrill Contact Info

Phone Number:
800-238-9984

Email Support:
help@skrill.com

Twitter:
@skrill

Facebook:
facebook.com/Skrillpayments

Skrill Phone Numbers

Customer Service: 855-719-2087

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Everything you need to know about Contacting Skrill

Skrill is a UK-based digital wallet provider. Skrill enables a range of online payment and money transfer services to many countries around the globe. Skill receives lots of customer service requests every day.

Best Methods to Contact Skrill

In total, there are two efficient ways to contact Skrill. These include:

  • Skrill offers a toll-free number for users Skrill to get in touch with a team rep. The best way to contact Skrill is by dialing 800-238-9984. An alternate number is 855-719-2087.
  • The next efficient way to seek support from Skrill will be to mail them at their official mail address, help@skrill.com.

Calling Skrill Customer Support

Here are some common reasons for people to call Skrill customer support:

  • Tech support
  • Balance statements
  • Refund requests
  • Account access and hacking problems
  • Change in account information
  • Identity theft and fraud complaints

Tips to ensure an effective call with Skrill

  • It's always advisable to have proper information before you dial Skrill. Make sure you dial the correct number.
  • Keep all the important information handy. Like the account number, card details, bills, screenshots of previous correspondences, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.
  • Try to call Skrill with your registered number and email id only. Skrill is security-conscious and you may face extra questions if you call from an anonymous contact number.

User Reactions To Calling Skrill Customer Service

With few exceptions, most users seem content with the service provided. Users appreciate having multiple ways to contact Skrill.

Issues resolved by a Skrill Customer Service Representative

Skrill customer reps efficiently resolve most customer issues. These include verifying transactions, changing and reviewing account limits, addressing fraud or theft issues, technical support, etc.

What Cannot Be Resolved by Phone with Skrill Customer Service?

  • In cases of identity theft or account scams, you may have to contact your concerned bank for prior assistance. Skrill provides limited assistance in fraud and theft issues.
  • In instances of conflict with the buyer or seller overpayment issues, Skrill may not intervene. It is better if both parties can resolve the situation without mediator’s assistance.

Call with Skrill Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • If the call feels unsatisfactory, fire up an email to the customer support email id.

Contacting Skrill support or customer service

Skrill customer support and customer service can be contacted via phone, email, and chat. Like most companies, Skrill uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Skrill customer support agents receive basic training to support Skrill products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Skrill support agents have templated and scripted answers to common questions. If Skrill agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Skrill can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Skrill uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Skrill?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Skrill, 6YA Experts are independent contractors who do not have any access to Skrill customer information or purchases.

While 6YA Experts can provide effective help on any Skrill product or service, they do not have access to your Skrill account and can’t assist with billing, or any non technical issue you have with Skrill.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Skrill agents.

What is 6YA’s relationship with Skrill?

6YA and Skrill are not related. While 6YA Experts can provide help and support on most Skrill products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Skrill!

6ya Experts have helped thousands of users with Skrill issues

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Skrill Contact Info

Phone Number:
800-238-9984

Email Support:
help@skrill.com

Twitter:
@skrill

Facebook:
facebook.com/Skrillpayments

Skrill Phone Numbers

Customer Service: 855-719-2087

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16 Skrill Experts are online
what do you need help with ?
16 Skrill Experts are online
what do you need help with ?
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