Sirius Xm Phone Number

866-635-5027

Customer Service

Contact Number

24mins

Average Wait Time

on hold with Sirius Xm

Alternative Sirius Xm Contact Methods

10hours
Avg. Response Time by Email
Skip the wait!
13hours
Avg. Response Time on Twitter
Skip the wait!
6hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Sirius Xm Customer Service?

Issues Resolved
27%
How often Sirius Xm resolves issues
N/A
Get better support!
Avg. Call Duration
05:14mins
How long it takes Sirius Xm to resolve
N/A
Too slow? Fix it now!

Why People are Calling Sirius Xm

Top Reasons

26%

Activation/Cancellation

16%

Payments and Charges

9%

Staff

7%

Account

42%

Other

Sirius Xm: 866-635-5027 Information

Phone Info Details
Phone number to dial 866-635-5027
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 8am-11pm, Sun 8am-8pm EST
Best time to dial 8:05am
Average wait 24 minutes
Alternate methods phone, chat, web, email, twitter, facebook

More Sirius Xm Contact Information

Contact Information Average Wait Time Avg. Wait Time

Cancel Services

866-635-5020

3 minutes

Marine Weather

888-601-6296

2 minutes

Canadian Customer Service

888-539-7474

7 minutes

Technical Support

800-998-7900

26 minutes

Corporate Offices

212-584-5100

21 minutes

Customer Service

http://www.siriusxm.com/contactus

3 minutes

Deals & Packages

http://shop.siriusxm.com

2 hours

Sirius Xm Contact Info

Phone Number:
866-635-5027

Email Support:
listenercare@siriusxm.com

Twitter:
@SXM_help

Facebook:
facebook.com/siriusxm

Sirius Xm Phone Numbers

Cancel Services: 866-635-5020

Marine Weather: 888-601-6296

Canadian Customer Service: 888-539-7474

Technical Support: 800-998-7900

Corporate Offices: 212-584-5100

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Everything you need to know about Contacting SiriusXM

With little more than 30M subscribers, SiriusXM has been broadcasting 150 full-time channels for a decade, making it a natural choice for regular radio users. It receives lots of customer support calls every day.

Best Methods to Contact SiriusXM

In total, there are four ways to contact SiriusXM. These include:

  • SiriusXM offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact SiriusXM is by dialing 866-635-5027. You can also contact 866-635-5020 for canceling service, 888-601-6296 for marine weather, 888-539-7474 for Canadian customer service, 800-998-7900 for technical support, and 212-584-5100 for corporate offices.
  • The next efficient way to seek support from SiriusXM will be to mail them at their official mail address, listenercare@siriusxm.com.
  • SiriusXM also offers a live chat option to users at http://www.siriusxm.com/contactus.
  • The support team also offers online help desks and community forums to users on complex issues. You can check out http://shop.siriusxm.com for deals & packages and http://www.siriusxm.com/contactus for customer service.

Calling SiriusXM Customer Support

Here are some common reasons for people to call SiriusXM customer support:

  • Technical aid
  • Invoice and payment issues
  • Account set up and new subscriptions
  • Amending or revoking existing plans
  • Understanding the working of various features
  • Help with troubleshooting problems
  • Addressing hacked accounts

Tips to ensure an effective call with SiriusXM

  • Have your notepad ready so that you can jot down important points for future reference.
  • Keep all the product-related information handy like the device used for streaming, invoice, debit/credit card details, warranty, previous correspondence notes, etc.
  • The helpline works from 8 am to 8 pm EST on weekdays. Make sure you call within these hours only.

User Reactions To Calling SiriusXM Customer Service

Unfortunately, a number of customers are dissatisfied with SiriusXM’s customer support. The major concerns include long waiting times and unsupportive agents. In some instances, customers are still billed for a service they have canceled.

Issues resolved by a SiriusXM Customer Service Representative

Customer service agents can resolve issues like technical assistance, invoice, and billings, initiating, modifying, or canceling a service, etc.

What Cannot Be Resolved by Phone with SiriusXM Customer Service?

Sirius XM is not accountable for device incompatibility. Technical aids may discern if the issue persists in the device. If there’s an issue with the device, the user will have to contact the support team of the device they are currently using.

Call with SiriusXM Unsuccessful? Follow the steps below

If you're left unsatisfied with the call, don't worry. Here's what you can do next:

  • Make notes in your call with the representative. In case the call hangs up, go through the notes and re-contact customer support. The information jotted may assist the person on the other side to get your concern easily.
  • Now, dial again. You will be assigned another agent with more expertise and training. He may support you better than the first rep.
  • Try the live chat option or reach out to SiriusXM on social media. This will also ensure you get a record of your chat transcripts for future reference.
  • You can also check out the website and explain your concerns under the "Unresolved Issue" option.

Contacting Sirius Xm support or customer service

Sirius Xm customer support and customer service can be contacted via phone, email, and chat. Like most companies, Sirius Xm uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Sirius Xm customer support agents receive basic training to support Sirius Xm products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Sirius Xm support agents have templated and scripted answers to common questions. If Sirius Xm agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Sirius Xm can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Sirius Xm uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Sirius Xm?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Sirius Xm, 6YA Experts are independent contractors who do not have any access to Sirius Xm customer information or purchases.

While 6YA Experts can provide effective help on any Sirius Xm product or service, they do not have access to your Sirius Xm account and can’t assist with billing, or any non technical issue you have with Sirius Xm.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Sirius Xm agents.

What is 6YA’s relationship with Sirius Xm?

6YA and Sirius Xm are not related. While 6YA Experts can provide help and support on most Sirius Xm products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Sirius Xm!

6ya Experts have helped thousands of users with Sirius Xm issues

Talk to a Sirius Xm Expert in seconds!

11 Sirius Xm Experts are online
what do you need help with ?

Sirius Xm Contact Info

Phone Number:
866-635-5027

Email Support:
listenercare@siriusxm.com

Twitter:
@SXM_help

Facebook:
facebook.com/siriusxm

Sirius Xm Phone Numbers

Cancel Services: 866-635-5020

Marine Weather: 888-601-6296

Canadian Customer Service: 888-539-7474

Technical Support: 800-998-7900

Corporate Offices: 212-584-5100

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
11 Sirius Xm Experts are online
what do you need help with ?
11 Sirius Xm Experts are online
what do you need help with ?
As Seen On