Shopify Phone Number

888-746-7439

Customer Service

Contact Number

20mins

Average Wait Time

on hold with Shopify

Alternative Shopify Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Shopify Customer Service?

Issues Resolved
6%
How often Shopify resolves issues
N/A
Get better support!
Avg. Call Duration
03:05mins
How long it takes Shopify to resolve
N/A
Too slow? Fix it now!

Why People are Calling Shopify

Top Reasons

13%

Payments and Charges

11%

Request for Information

11%

Shipping and Delivery

9%

Account

56%

Other

Shopify: 888-746-7439 Information

Phone Info Details
Phone number to dial 888-746-7439
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 2:45pm
Average wait 20 minutes
Alternate methods phone, chat, web

More Shopify Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

http://docs.shopify.com/support

2 minutes

Customer Service

http://support.shopify.com/

2 hours

Shopify Contact Info

Phone Number:
888-746-7439

Email Support:
support@shopify.com

Twitter:
@shopify

Facebook:
facebook.com/shopify

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Everything you need to know about Contacting Shopify

Shopify is a leading e-commerce platform allowing businesses of all sizes to set up a Shopify shop. Catering to the needs of all kinds of businesses, Shopify receives numerous customer support requests every day.

Best Methods to Contact Shopify

Shopify offers various methods for customers to get in touch with their support team. In total, there are three ways to contact Shopify. These include:

  • Shopify offers a toll-free number for users to get in touch with a team rep. The best way to contact Shopify is by dialing 888-746-7439.
  • Shopify provides a live chat option to users at http://docs.shopify.com/support.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out http://support.shopify.com/ for more help.

Calling Shopify Customer Support

Here are some common reasons for users to call Shopify customer support:

  • Tech support
  • Account setup/access issues
  • Billing and payment issues
  • Canceling Shopify subscription
  • Handling hacked accounts and identity thefts

Tips to ensure an effective call with Shopify

  • Check Shopify’s official website before dialing the phone number.
  • Have your notepad ready so that you can jot down important points for future reference.
  • Keep all the relevant details handy including invoice, product serial/model number, credit/debit card details, etc.
  • In case of technical aid, keep your mobile or PC handy. Some remote diagnostics work best if you're not using the same device for the call. It is advisable to use another phone or computer to connect with the representative.

User Reactions To Calling Shopify Customer Service

Except for a few, most users seem content with the service provided. However, some users have complained of overall miscommunication and delay from Shopify agents.

Issues resolved by a Shopify Customer Service Representative

Shopify customer service provides effective solutions to a number of user issues. These include invoice and billing issues, account-related trivia, handling hacked accounts, etc.

What Can't Be Resolved by Phone with Shopify Customer Service?

Shopify works with third-party sellers, leading to delivery inconsistencies. You may experience an unwanted delay in the delivery of your orders. Shopify here may not intervene and speed up the process.

Call with Shopify Unsuccessful? Follow the steps below

There may be cases where your call may drop or the issue persists, don't worry. There still are options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes and re-contact customer support. The information jotted may assist the person on the other side to get your concern easily and help your issue resolve faster.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Shopify's website also offers a live chat service for users who didn't have a productive call earlier. This method gives you an extra advantage of recording chat transcripts, useful in further escalation of your case.
  • You can also check out Shopify's help forum available on the official website.

Contacting Shopify support or customer service

Shopify customer support and customer service can be contacted via phone, email, and chat. Like most companies, Shopify uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Shopify customer support agents receive basic training to support Shopify products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Shopify support agents have templated and scripted answers to common questions. If Shopify agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Shopify can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Shopify uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Shopify?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Shopify, 6YA Experts are independent contractors who do not have any access to Shopify customer information or purchases.

While 6YA Experts can provide effective help on any Shopify product or service, they do not have access to your Shopify account and can’t assist with billing, or any non technical issue you have with Shopify.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Shopify agents.

What is 6YA’s relationship with Shopify?

6YA and Shopify are not related. While 6YA Experts can provide help and support on most Shopify products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Shopify!

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Shopify Contact Info

Phone Number:
888-746-7439

Email Support:
support@shopify.com

Twitter:
@shopify

Facebook:
facebook.com/shopify

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13 Shopify Experts are online
what do you need help with ?
13 Shopify Experts are online
what do you need help with ?
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