sears Phone Number

800-479-5899

Customer Service

Contact Number

13mins

Average Wait Time

on hold with sears

Alternative sears Contact Methods

10hours
Avg. Response Time by Email
Skip the wait!
10hours
Avg. Response Time on Twitter
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15hours
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is sears Customer Service?

Issues Resolved
N/A
How often sears resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes sears to resolve
N/A
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Reasons customers like you called recently

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sears: 800-479-5899 Information

Phone Info Details
Phone number to dial 800-479-5899
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-8pm EST
Best time to dial 8:15am
Average wait 13 minutes
Alternate methods phone, email, facebook, web, twitter

More sears Contact Information

Contact Information Average Wait Time Avg. Wait Time

Rebates

800-549-4505

N/A

Online Shopping Support

866-349-4358

N/A

Kenmore Support

800-469-4663

N/A

Member Services

800-479-6351

N/A

Sears Return Service

800-349-4358

N/A

Corporate Offices

847-286-2500

N/A

Technical Support

800-659-5917

N/A

sears Contact Info

Phone Number:
800-479-5899

Email Support:
searscares@searshc.com

Twitter:
@searscares

Facebook:
facebook.com/sears

sears Phone Numbers

Rebates: 800-549-4505

Online Shopping Support: 866-349-4358

Kenmore Support: 800-469-4663

Member Services: 800-479-6351

Sears Return Service: 800-349-4358

Corporate Offices: 847-286-2500

Technical Support: 800-659-5917

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Everything you need to know about contacting Sears

Sears is a leading department stores company based in America. Catering to the needs of countless clients, Sears handles lots of customer calls every day.

Best Methods to Contact Sears

Sears offers various methods for customers to get in touch with their support team. In total, there are three ways to contact Sears. These include:

  • Sears offers a toll-free number for users to get in touch with a team rep. The best way to contact Sears is dialing 800-479-5899. Alternate numbers are 800-549-4505 for rebates, 866-349-4358 for online shopping support, 800-469-4663 for kenmore support, 800-479-6351 for member services, 800-349-4358 for sears return service, 847-286-2500 for corporate offices and 800-659-5917 for technical support.
  • The next efficient way to seek support from Sears will be to mail them at their official mail address, searscares@searshc.com.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome

Calling Sears Customer Support

Here are some common reasons for people to call Sears customer support:

  • Billing and payment issues
  • Technical support
  • Tracking order status
  • Registering problems with orders
  • Requesting returns
  • Canceling orders
  • Help with troubleshooting problems

Tips to ensure an effective call with Sears

You can ensure a productive call with Sears and get your issues resolved in no time with the following tips:

  • Make sure to dial the correct number.
  • Have your notepad ready so that you can jot down important points for future reference.
  • Keep all the appropriate information handy. These include the invoice, product serial no, account details, credit/debit card details etc.
  • For technical assistance, keep your mobile or PC handy.

User Reactions To Calling Sears Customer Service

Some users are quite content while others have expressed dissatisfaction with the customer support online. Users have complained of unprofessional agents and poor assistance.

Issues resolved by Sears Customer Service

Sears customer service provides effective solutions to a lot of questions. These include helping with orders, providing tech support, registering complaints etc.

What Can't Be Resolved by Phone with Sears Customer Service?

  • There are cases where Sears faces difficulty in delivering or collecting the package from your address. It may happen if you or other family members are away and no one is available to sign for packages.
  • Third-party sellers on Sears may have delivery inconsistencies. If you have purchased from a third-party seller, you may experience an unwanted delay in the delivery of your orders. Sears here may not intervene and speed up the process.
  • Sears also cannot help much in dealing with interpersonal disputes between buyers and sellers.

Sears' call Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. There are still options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue resolve, little earlier.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
  • If your call feels unsatisfactory, try mailing to Sears customer support on their official mail address.
  • If the problem persists, visit Sears' website and contact the help forum.
  • You can also try reaching out to Sears' official social media handles. Someone there might guide you to resolve your issue.

Contacting sears support or customer service

sears customer support and customer service can be contacted via phone, email, and chat. Like most companies, sears uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. sears customer support agents receive basic training to support sears products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, sears support agents have templated and scripted answers to common questions. If sears agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since sears can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, sears uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from sears?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike sears, 6YA Experts are independent contractors who do not have any access to sears customer information or purchases.

While 6YA Experts can provide effective help on any sears product or service, they do not have access to your sears account and can’t assist with billing, or any non technical issue you have with sears.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from sears agents.

What is 6YA’s relationship with sears?

6YA and sears are not related. While 6YA Experts can provide help and support on most sears products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact sears!

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sears Contact Info

Phone Number:
800-479-5899

Email Support:
searscares@searshc.com

Twitter:
@searscares

Facebook:
facebook.com/sears

sears Phone Numbers

Rebates: 800-549-4505

Online Shopping Support: 866-349-4358

Kenmore Support: 800-469-4663

Member Services: 800-479-6351

Sears Return Service: 800-349-4358

Corporate Offices: 847-286-2500

Technical Support: 800-659-5917

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
13 sears Experts are online
what do you need help with ?
13 sears Experts are online
what do you need help with ?
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