Safelink Phone Number

800-378-1684

Customer Service

Contact Number

20mins

Average Wait Time

on hold with Safelink

Alternative Safelink Contact Methods

3hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!

How Effective is Safelink Customer Service?

Issues Resolved
15%
How often Safelink resolves issues
N/A
Get better support!
Avg. Call Duration
06:35mins
How long it takes Safelink to resolve
N/A
Too slow? Fix it now!

Why People are Calling Safelink

Top Reasons

10%

Request for Information

8%

Product/Service

6%

Activation/Cancellation

5%

Staff

71%

Other

Safelink: 800-378-1684 Information

Phone Info Details
Phone number to dial 800-378-1684
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 8am-10pm, Sun 8am-7pm EST
Best time to dial 8:05am
Average wait 20 minutes
Alternate methods phone, chat, web, email

More Safelink Contact Information

Contact Information Average Wait Time Avg. Wait Time

Troubleshooting

800-867-7183

N/A

Customer Service

800-723-3546

N/A

International Customer Service

305-938-5673

N/A

Accesibility

877-799-9989

N/A

Legal Department

877-799-1999

N/A

Technical Support

888-442-5102

N/A

menchacakati@gmail.com

menchacakati@gmail.com

N/A

privacy@tracfone.com

privacy@tracfone.com

N/A

Safelink Contact Info

Phone Number:
800-378-1684

Email Support:
customerservice@tracfone.com

Twitter:
@safelinkworks

Facebook:
facebook.com/pages/category/Telecommunication-Company/SafeLink-Wireless-112108720334101

Safelink Phone Numbers

Troubleshooting: 800-867-7183

Customer Service: 800-723-3546

International Customer Service: 305-938-5673

Accesibility: 877-799-9989

Legal Department: 877-799-1999

Technical Support: 888-442-5102

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Everything you need to know about Contacting SafeLink

SafeLink is a leading smartphone provider. It is a government program that provides free and low-cost telecommunication services to users. However, the services extend to only a few eligible users out of hundreds. Despite some strict eligibility norms, SafeLink seems to be a popular option among users.

Best methods to Contact Safelink

Safelink provides numerous options for users to get in touch with the support team.

  • The best way to contact them is to call 800-378-1684 for customer service. The other available alternate numbers are 800-867-7183 for troubleshooting advice, 800-723-3526 for domestic customers, and 305-938-5673 for international users.
  • You can also use the live chat option to contact Safelink. The current waiting time is 15 mins.
  • Write an email to Safelink at customerservice@tracfone.com.

Calling SafeLink Customer Service

There are different reasons for users to call SafeLink customer service. Some common reasons are:

  • Service Inquiry
  • Changing the current service plans
  • Technical Assistance
  • Discontinuation of services
  • Asking the enrollment process of the program

Tips to Make an Effective Call With SafeLink Customer Service

  • It's always advisable to read necessary information before contacting the support department. Check out Safelink's website to make sure you contact the appropriate department. That way you can avoid wasting hours on figuring things.
  • The calling facility is available from 8:00 am to 10:00 pm on weekdays.
  • Keep all the product-related information handy including serial numbers, bill cards. Have your notepad ready to jot down important points for future reference.

User Reactions To Calling SafeLink Customer Service

Safelink generally ensures user-friendly assistance and fast resolution of concerns. But a company as large as Safelink is bound to attract both appreciation and criticism for the work they do and the services they provide. The customer reactions vary from extremely satisfied to mildly disappointed.

Users have expressed dissatisfaction over long waiting times and under-trained reps.

Issues Resolved by SafeLink Customer Service

A Safelink rep resolves most of the customer issues including doubts regarding the enrollment process, technical assistance, and assisting with choosing appropriate plans and packages as per user needs.

What Can't Be Resolved by Phone with Safelink?

Safelink is a third-party service provider and cannot be held accountable for device incompatibility.

Call with Safelink Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • You can also write a mail to Safelink expressing your concern. Safelink's customer service department usually takes about 48 hours to get back in touch. If nothing works, you can always contact Safelink's social media accounts or customer forums.

Contacting Safelink support or customer service

Safelink customer support and customer service can be contacted via phone, email, and chat. Like most companies, Safelink uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Safelink customer support agents receive basic training to support Safelink products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Safelink support agents have templated and scripted answers to common questions. If Safelink agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Safelink can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Safelink uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Safelink?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Safelink, 6YA Experts are independent contractors who do not have any access to Safelink customer information or purchases.

While 6YA Experts can provide effective help on any Safelink product or service, they do not have access to your Safelink account and can’t assist with billing, or any non technical issue you have with Safelink.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Safelink agents.

What is 6YA’s relationship with Safelink?

6YA and Safelink are not related. While 6YA Experts can provide help and support on most Safelink products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Safelink!

6ya Experts have helped thousands of users with Safelink issues

Talk to a Safelink Expert in seconds!

15 Safelink Experts are online
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Safelink Contact Info

Phone Number:
800-378-1684

Email Support:
customerservice@tracfone.com

Twitter:
@safelinkworks

Facebook:
facebook.com/pages/category/Telecommunication-Company/SafeLink-Wireless-112108720334101

Safelink Phone Numbers

Troubleshooting: 800-867-7183

Customer Service: 800-723-3546

International Customer Service: 305-938-5673

Accesibility: 877-799-9989

Legal Department: 877-799-1999

Technical Support: 888-442-5102

Similar Company Phone Numbers

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15 Safelink Experts are online
what do you need help with ?
15 Safelink Experts are online
what do you need help with ?
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