Roku Phone Number

816-272-8106

Customer Service

Contact Number

11mins

Average Wait Time

on hold with Roku

Alternative Roku Contact Methods

100hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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Avg. Response Time on 6ya
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How Effective is Roku Customer Service?

Issues Resolved
2%
How often Roku resolves issues
N/A
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Avg. Call Duration
04:04mins
How long it takes Roku to resolve
N/A
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Why People are Calling Roku

Top Reasons

19%

Payments and Charges

13%

Product/Service

10%

Activation/Cancellation

8%

Account

50%

Other

Reasons customers like you called recently

25 Oct, 2021
25 Oct, 2021
25 Oct, 2021
25 Oct, 2021
25 Oct, 2021
25 Oct, 2021
25 Oct, 2021
25 Oct, 2021

Roku: 816-272-8106 Information

Phone Info Details
Phone number to dial 816-272-8106
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 8am-8pm PST
Best time to dial 8:15am
Average wait 11 minutes
Alternate methods phone, chat, web, email

More Roku Contact Information

Contact Information Average Wait Time Avg. Wait Time

Headquarters

408-556-9040

N/A

revendedores@roku.com

revendedores@roku.com

N/A

resellers@roku.com

resellers@roku.com

N/A

privacy@roku.com

privacy@roku.com

N/A

privacyuk@roku.co.uk

privacyuk@roku.co.uk

N/A

dcarlini@roku.com

dcarlini@roku.com

N/A

mduin@roku.com

mduin@roku.com

N/A

security@roku.com

security@roku.com

N/A

Roku Contact Info

Phone Number:
816-272-8106

Email Support:
customer.advocate@roku.com

Twitter:
@roku

Facebook:
facebook.com/roku

Roku Phone Numbers

Headquarters: 408-556-9040

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Roku is an umbrella company of all media-streaming devices running on the Roku app. Roku essentially turns your standard TV into a Smart TV.

With more than 32.3 million active accounts, Roku receives a significant amount of Assistance calls every day.

Best Methods to Contact Roku

Roku offers various methods for customers to get in touch with their support team. These include:

  • Roku offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact Roku is dialing 816-272-8106. Current wait time is 15 mins.
  • The next efficient way to seek support from Roku would be to mail them at their official mail address, customer.advocate@roku.com. You may expect a reply from Roku in the next 100 hours.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. Check out help.roku.com for more info. You can expect a reply within 3 hours.

Calling Roku Customer Support

Among a variety of reasons for which users call Roku, some are:

  • Technical assistance
  • Setup and troubleshooting support
  • Resolving device installation issues
  • Payment and Billing issues
  • Addressing Fraudulence and theft issues
  • Resolving service issues

Tips to ensure an effective call with Roku

You can ensure a productive contact with Roku and get your issues resolved in no time with the following tips:

  • Have everything beforehand; order confirmations, billing statements, previous correspondence or warranties,model and serial numbers for your product(s).
  • In case of troubleshooting or technical assistance, keep your product nearby so as to get better assistance from a customer service representative.
  • Keeping notes of every significant detail during your customer support call helps you in explaining your issue to the second customer representative in case your issues don’t get resolved by the first representative.

User Reaction To Contacting Roku Customer Service

Roku customer service has a decent user reaction. Some people find its services satisfactory while some people have expressed dissatisfaction probably due to long wait times, dropped calls and charges for premium services.

Issues resolved by Roku Customer Service Representative

The Roku customer service representative mostly resolves technical issues and billing concerns. Other issues which are resolved are device installation, inquiries regarding service plans and identifying fraudulence.

What Can't Be Resolved by Phone with Roku Customer Service?

  • In case of serious device impairment or malfunctioning, take your device to the nearest store or an authorised repair centre.
  • Roku has limited ability to support in cases where there are connection issues. Contact your Internet service provider for fast resolution.
  • Roku customer service won’t be able to resolve your issue in cases of third party device impairment.

Roku’s call Unsuccessful? Follow the steps ahead

It might occur sometimes that the call drops or even after the call, your issue may persist. In such cases:

  1. Make notes of your call with the representative. If you have not made the notes during the call then relax and try to write every useful information you remember from that previous call. These details can be useful when talking to other customer service representatives.
  2. Then re-contact the customer support and make sure you tell them this call as your second call and the first call wasn’t satisfactory. Then you may get a representative which is more experienced and better expertised.
  3. If the second call doesn't get results then try alternate ways. Roku also offers live chat service, email support, and exclusive community forums.

Contacting Roku support or customer service

Roku customer support and customer service can be contacted via phone, email, and chat. Like most companies, Roku uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Roku customer support agents receive basic training to support Roku products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Roku support agents have templated and scripted answers to common questions. If Roku agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Roku can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Roku uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Roku?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Roku, 6YA Experts are independent contractors who do not have any access to Roku customer information or purchases.

While 6YA Experts can provide effective help on any Roku product or service, they do not have access to your Roku account and can’t assist with billing, or any non technical issue you have with Roku.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Roku agents.

What is 6YA’s relationship with Roku?

6YA and Roku are not related. While 6YA Experts can provide help and support on most Roku products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Roku!

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Roku Contact Info

Phone Number:
816-272-8106

Email Support:
customer.advocate@roku.com

Twitter:
@roku

Facebook:
facebook.com/roku

Roku Phone Numbers

Headquarters: 408-556-9040

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
13 Roku Experts are online
what do you need help with ?
13 Roku Experts are online
what do you need help with ?
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