Robinhood is a financial services organization that offers opportunities to invest in stocks and ETFs. With a customer reach of 13 million, it gets numerous requests for customer support daily.
Best methods to contact Robinhood
Robinhood offers limited methods for users to get in touch with customer support. Robinhood’s online help desk is available to users for detailed conversations. You can contact the help desk via robinhood.com.
Contacting Robinhood Customer Support
Here are some common reasons for people to call Robinhood customer support:
- Login issues
- Changing number registered with Robinhood
- Charge issues
- Questions regarding buying or selling stocks
Tips for contacting Robinhood Customer Support
- Keep the website open on another device so that you can fix the issue along with the agent on call.
- Contact through the help desk. The help desk is available 24 hours,7 days. However, the busiest time to contact them is 10:15 a.m. Make sure to not contact Robinhood during this hour.
Customer reaction to contacting Robinhood Customer Service
Robinhood generally ensures user-friendly assistance. But a company as large as Robinhood is bound to get a wide range of opinions for their online customer service. The customer reactions vary from extremely satisfied to mildly disappointed.
Issues resolved by a Robinhood Customer Service Representative
Robinhood customer service rep can help you with the following:
- Helping you access your account
- Familiarizing users with the app or website
- Recovering account
- Changing number
- Answering general questions regarding stocks
Call with Robinhood Unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You still have other options:
- Write back. Politely explain why you are unsatisfied with the resolution.
- Check out Robinhood's website and try the live chat option. This will ensure you get a record of your chat transcripts useful for future reference.
- Social media is a good place to seek advice from other users and specialists. Robinhood is also available on Twitter and Facebook. You can put your questions over there and someone might help you.
Contacting Robinhood support or customer service
Robinhood customer support and customer service can be contacted via phone, email, and chat. Like most companies, Robinhood uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Robinhood customer support agents receive basic training to support Robinhood products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Robinhood support agents have templated and scripted answers to common questions. If Robinhood
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Robinhood can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Robinhood uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Robinhood?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Robinhood, 6YA Experts are independent contractors who do not have any access to Robinhood customer information or purchases.
While 6YA Experts can provide effective help on any Robinhood product or service, they do not have access to your Robinhood account and
can’t assist with billing, or any non technical issue you have with Robinhood.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Robinhood
What is 6YA’s relationship with Robinhood?
6YA and Robinhood are not related. While 6YA Experts can provide help and support on most Robinhood products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.