Reddit is a social media platform where users can discuss, share, and rate online content. Reddit receives support requests daily.
Best methods to contact Reddit
Reddit does not offer phone or live-chat-based customer support. Customers have to resolve their own issues via other users and moderators. Reddit’s Online help desk is also available for users to have detailed conversations on complex issues. You can contact the help desk via reddit.com. Users can expect replies within 10 hours.
Contacting Reddit Customer Support
Customers contact Reddit customer support for various reasons. Some of them include:
- Questions regarding site operations
- Reporting copyright and content violations
- Technical assistance
- Reddit’s trademarks
- Billing issues
Tips for contacting Reddit Customer Service
- Find a relevant email address that matches your complaint category from the dropdown menu.
- Be ready with all the documents or screenshots of banned content or error on the site. You may be asked to produce them upon request.
- Join Reddit’s discussion boards. You may find expert Reddit users over there to assist you better.
Customer reactions to contacting Reddit Customer Service
Most users feel dissatisfied over Reddit’s failure to provide phone-based support. On the other hand, there is an understanding amongst Reddit’s user base that it is a third-party platform and the company cannot provide a call center for trivial issues.
Issues resolved by Reddit Customer Service
- Reporting illegal content
- Reporting copyright infringement and violations of the terms of services
- Assistance to keep Reddit functioning
Issues that cannot be resolved by contacting Reddit Customer Service
Issues including technical glitches and interpersonal disputes cannot be solved by Reddit.
Contact with Reddit unsuccessful? Follow the steps below
- Make sure that your issue is properly defined and directed to the correct address.
- Send another email if you did not receive the intended resolution or didn’t receive an answer in the first place.
- If you are unable to receive the intended support, talk to the group moderators or try the Reddit forum. They might be able to resolve your issue.
Contacting Reddit support or customer service
Reddit customer support and customer service can be contacted via phone, email, and chat. Like most companies, Reddit uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Reddit customer support agents receive basic training to support Reddit products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Reddit support agents have templated and scripted answers to common questions. If Reddit
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Reddit can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Reddit uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Reddit?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Reddit, 6YA Experts are independent contractors who do not have any access to Reddit customer information or purchases.
While 6YA Experts can provide effective help on any Reddit product or service, they do not have access to your Reddit account and
can’t assist with billing, or any non technical issue you have with Reddit.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Reddit
What is 6YA’s relationship with Reddit?
6YA and Reddit are not related. While 6YA Experts can provide help and support on most Reddit products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.