Redbox Phone Number

866-733-2693

Customer Service

Contact Number

13mins

Average Wait Time

on hold with Redbox

Alternative Redbox Contact Methods

24hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
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How Effective is Redbox Customer Service?

Issues Resolved
39%
How often Redbox resolves issues
N/A
Get better support!
Avg. Call Duration
03:52mins
How long it takes Redbox to resolve
N/A
Too slow? Fix it now!

Why People are Calling Redbox

Top Reasons

26%

Payments and Charges

10%

Product/Service

6%

Cards

6%

Return/Replace

52%

Other

Redbox: 866-733-2693 Information

Phone Info Details
Phone number to dial 866-733-2693
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:45am
Average wait 13 minutes
Alternate methods phone, chat, email

More Redbox Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

https://redbox.custhelp.com/app/ask

20 minutes

Redbox Contact Info

Phone Number:
866-733-2693

Email Support:
Questions@redbox.com

Twitter:
@redbox

Facebook:
facebook.com/redbox

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Everything you need to know about Contacting Redbox

Redbox is a US-based video rental company specializing in DVD, Blu-ray, and 4K UHD rentals. It provides various customer support options like call, email, and live chat to users.

Best Methods to Contact Redbox

Redbox offers various methods for customers to get in touch with their support team. In total, there are three efficient ways to contact Redbox. These include:

  • Redbox offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact Redbox is by dialing 866-733-2693.
  • The next efficient way to seek support from Redbox will be to mail them at their official mail address, Questions@redbox.com.
  • The support team also offers live chat support to users for detailed conversations. You can check out https://redbox.custhelp.com/app/ask.

Calling Redbox Customer Support

Here are some common reasons for people to call Redbox customer support:

  • Invoice and payment issues
  • Tech support
  • New subscription
  • Modifying or terminating an existing subscription
  • Overcharge issues
  • Help with troubleshooting

Tips to ensure an effective call with Redbox

  • Have your notepad ready to jot down important points for future reference.
  • Keep all the product-related information handy like the product serial no, invoice, debit/credit card details, previous correspondence notes, etc.
  • If you are seeking technical assistance, it is advisable to keep your device near while calling Redbox.

User Reactions To Calling Redbox Customer Service

Redbox generally ensures user-friendly customer assistance and fast resolution. But a company this large is bound to receive both criticism and appreciation for its services.

Issues resolved by a Redbox Customer Service Representative

Customer service agents can resolve issues like technical assistance, invoice and billings, initiating, modifying, canceling a service, etc.

What Can't Be Resolved by Phone with Redbox Customer Service?

Redbox is not accountable for device incompatibility. Technical aids may discern if the issue persists in the device. The user will have to contact the support team of the device they are currently using.

Call with Redbox Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. Try the following:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
  • Redbox also provides a live chat option to users. This method provides you with a record of transcripts for future reference.
  • If the problem persists, fire up an email to Redbox customer support.

Contacting Redbox support or customer service

Redbox customer support and customer service can be contacted via phone, email, and chat. Like most companies, Redbox uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Redbox customer support agents receive basic training to support Redbox products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Redbox support agents have templated and scripted answers to common questions. If Redbox agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Redbox can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Redbox uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Redbox?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Redbox, 6YA Experts are independent contractors who do not have any access to Redbox customer information or purchases.

While 6YA Experts can provide effective help on any Redbox product or service, they do not have access to your Redbox account and can’t assist with billing, or any non technical issue you have with Redbox.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Redbox agents.

What is 6YA’s relationship with Redbox?

6YA and Redbox are not related. While 6YA Experts can provide help and support on most Redbox products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Redbox!

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Redbox Contact Info

Phone Number:
866-733-2693

Email Support:
Questions@redbox.com

Twitter:
@redbox

Facebook:
facebook.com/redbox

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15 Redbox Experts are online
what do you need help with ?
15 Redbox Experts are online
what do you need help with ?
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