Everything you need to know about Contacting Realtor
Realtor provides a common platform for property buyers and sellers to locate properties. With such a huge customer reach, it isn’t surprising that Realtor receives numerous calls for customer support.
Best methods to contact Realtor
Realtor offers various methods for users to get in touch with customer support. In total, there are three approved ways to contact the Realtor.
- Realtor offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-878-4166. The average waiting time is 4 minutes.
- You can also mail them through their official email address i.e. email@example.com and can expect a reply within 26 hours.
- Realtor’s online help desk is also available to users for detailed conversations. You can contact the help desk via marketing.move.com.
Calling Realtor Customer Support
Here are some common reasons for people to call Realtor customer support:
- Getting appointment
- Questions regarding listing agents
- Issues while logging in account
- Inquiring about house loans
Tips for contacting Realtor Customer Support
- Call during the working hours i.e. 9 a.m.- 5 p.m. The best time to call Realtor is around 9:30 a.m.
- Takes notes while talking to the customer service rep.
- Keep the necessary documents with you. You may be asked to produce these anytime.
Customer reactions to contacting Realtor Customer Service
Realtor is responsive to consumer needs and requests. The customer service representatives are able to resolve most issues much to user satisfaction.
Issues resolved by a Realtor Customer Service Representative
Realtor customer service rep can help you with the following:
- Assisting in house loans
- Help you with finding a suitable property
- Help with logging issues
Call with Realtor unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You still have other options:
- Look through your notes. Identify any areas of miscommunication and point them out during future communications.
- Call back. Politely explain why you are unsatisfied with the resolution.
- Social media is a good place to seek advice from other users and specialists. Realtor is also available on Twitter and Facebook. You can put your questions over there and someone might help you.
Contacting Realtor.com support or customer service
Realtor.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Realtor.com uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Realtor.com customer support agents receive basic training to support Realtor.com products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Realtor.com support agents have templated and scripted answers to common questions. If Realtor.com
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Realtor.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Realtor.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Realtor.com?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Realtor.com, 6YA Experts are independent contractors who do not have any access to Realtor.com customer information or purchases.
While 6YA Experts can provide effective help on any Realtor.com product or service, they do not have access to your Realtor.com account and
can’t assist with billing, or any non technical issue you have with Realtor.com.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Realtor.com
What is 6YA’s relationship with Realtor.com?
6YA and Realtor.com are not related. While 6YA Experts can provide help and support on most Realtor.com products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.