RCN Phone Number

RCN

877-726-2455

Customer service

RCN Wait Time

Avg. Wait
11mins
on hold with RCN
Skip the wait!
Best Time to Call
1:30pm
Hours: 24 hours, 7 days
Get Help Now Instead!

How Effective is RCN Customer Service?

Issues Resolved
N/A
How often RCN resolves issues
N/A
Get better support!
Avg. Call Duration
00:00mins
How long it takes RCN to resolve
N/A
Too slow? Fix it now!

Why People are Calling RCN

Top Reasons

25%

Payments and Charges

25%

Product/Service

50%

Other

Reasons customers like you called recently

26 Jan, 2021
25 Jan, 2021
25 Jan, 2021
22 Jan, 2021
22 Jan, 2021
21 Jan, 2021
12 Jan, 2021
12 Jan, 2021

RCN: 877-726-2455 Information

Phone Info Details
Phone number to dial 877-726-2455
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 1:30pm
Average wait 11 minutes
Alternate methods phone, chat, web, twitter

RCN Contact Info

RCN Phone Number RCN Email Support RCN on Social Media RCN Customer Service RCN General Contact Info

RCN Phone Numbers

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

Billing: 800-746-4726

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Contacting RCN support or customer service

RCN customer support and customer service can be contacted via phone, email, and chat. Like most companies, RCN uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. RCN customer support agents receive basic training to support RCN products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, RCN support agents have templated and scripted answers to common questions. If RCN agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since RCN can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, RCN uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from RCN?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike RCN, 6YA Experts are independent contractors who do not have any access to RCN customer information or purchases.

While 6YA Experts can provide effective help on any RCN product or service, they do not have access to your RCN account and can’t assist with billing, or any non technical issue you have with RCN.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from RCN agents.

What is 6YA’s relationship with RCN?

6YA and RCN are not related. While 6YA Experts can provide help and support on most RCN products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact RCN!

6ya Experts have helped thousands of users with RCN issues

Talk to an Expert in seconds!

12 RCN Experts are online

RCN Contact Info

RCN Phone Number RCN Email Support RCN on Social Media RCN Customer Service RCN General Contact Info

RCN Phone Numbers

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

Billing: 800-746-4726

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
12 RCN Experts are online
12 RCN Experts are online
As Seen On