RCN Phone Number

877-726-2455

Customer Service

Contact Number

11mins

Average Wait Time

on hold with RCN

Alternative RCN Contact Methods

16hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
11mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is RCN Customer Service?

Issues Resolved
N/A
How often RCN resolves issues
N/A
Get better support!
Avg. Call Duration
00:00mins
How long it takes RCN to resolve
N/A
Too slow? Fix it now!

Why People are Calling RCN

Top Reasons

25%

Payments and Charges

25%

Product/Service

50%

Other

Reasons customers like you called recently

14 Oct, 2021
04 Oct, 2021
27 Sep, 2021
12 Sep, 2021
05 Sep, 2021
19 Aug, 2021
17 Aug, 2021
14 Aug, 2021

RCN: 877-726-2455 Information

Phone Info Details
Phone number to dial 877-726-2455
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 1:30pm
Average wait 11 minutes
Alternate methods phone, chat, web, twitter

More RCN Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customer Concierge

888-715-3291

N/A

Deals & Packages Concierge

888-858-0822

N/A

Moving & Address Change Concierge

877-318-2092

N/A

Billing

800-746-4726

N/A

RCN Contact Info

Phone Number:
877-726-2455

Email Support:

Twitter:
@rcnconnects

Facebook:
facebook.com/RCN

RCN Phone Numbers

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

Billing: 800-746-4726

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Everything you need to know about Contacting RCN

RCN provides bundled telephone, cable television, and internet services delivered over its own fiber-optic local network as well as dialup and DSL internet services to its users. RCN receives lots of customer support requests every day.

Best Methods to Contact RCN

RCN offers various methods for customers to get in touch with their support team. In total, there are three ways to contact RCN. These include:

Calling RCN Customer Support

Here are some common reasons for people to call RCN customer support:

  • Billing and payment issues
  • Text support
  • Buying, modifying or canceling services
  • Seeking details about services
  • Requesting return or refund
  • Making technician appointments
  • Changing service location
  • Help with troubleshooting problems

Tips to ensure an effective call with RCN

You can ensure a productive call with RCN and get your issues resolved in no time with the following tips:

  • RCN customer support has separate departments for new users, billing, moving and address change, etc. Make sure to connect with the right department.
  • Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone or computer to connect with the representative.
  • Keep a notepad and pen handy to take notes.

User Reactions To Calling RCN Customer Service

RCN ensures user-friendly customer assistance and effective resolution of problems. Except for a few, most users seem content with the service provided. However, some users have faced overall miscommunication from RCN agents.

Issues resolved by an RCN Customer Service Representative

Customer service reps provide optimal solutions to numerous issues like invoice issues, service modifications, technical assistance and purchasing new services, etc.

What Can't Be Resolved by Phone with RCN Customer Service?

In the cases of device damage, the user needs to physically ship the product to the company.

Some issues require a technician visit and cannot be resolved on phone. Here, the customer service agent can schedule a visit but cannot be of any more help.

Call with RCN Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • RCN also provides the live chat option to users for a quick chat. This method provides you with a record of transcripts for future reference and documentation.
  • If the problem persists, try contacting RCN's help forum.
  • You can also try reaching out to RCN's official Twitter handle. Someone there might guide you to resolve your issue.

Contacting RCN support or customer service

RCN customer support and customer service can be contacted via phone, email, and chat. Like most companies, RCN uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. RCN customer support agents receive basic training to support RCN products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, RCN support agents have templated and scripted answers to common questions. If RCN agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since RCN can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, RCN uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from RCN?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike RCN, 6YA Experts are independent contractors who do not have any access to RCN customer information or purchases.

While 6YA Experts can provide effective help on any RCN product or service, they do not have access to your RCN account and can’t assist with billing, or any non technical issue you have with RCN.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from RCN agents.

What is 6YA’s relationship with RCN?

6YA and RCN are not related. While 6YA Experts can provide help and support on most RCN products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact RCN!

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RCN Contact Info

Phone Number:
877-726-2455

Email Support:

Twitter:
@rcnconnects

Facebook:
facebook.com/RCN

RCN Phone Numbers

New Customer Concierge: 888-715-3291

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

Billing: 800-746-4726

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18 RCN Experts are online
what do you need help with ?
18 RCN Experts are online
what do you need help with ?
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