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rakuten: 800-800-0800 Information

Phone Info Details
Phone number to dial 800-800-0800
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-5pm PST
Best time to dial 10:45am
Average wait 2 minutes
Alternate methods phone, web

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Contact Information Average Wait Time Avg. Wait Time

Customer Service


2 hours

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Everything you need to know about contacting Rakuten

Rakuten is a Japanese e-commerce platform and an online retailing company. Based in Tokyo, Rakuten receives lots of customer support requests every day.

Best Methods to Contact Rakuten

Rakuten offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Rakuten. These include:

  • Rakuten offers a toll-free number for users to get in touch with a team rep. The first best way to contact Rakuten is dialing 800-800-0800.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out


Calling Rakuten Customer Support

Here are some common reasons for people to call Rakuten customer support:

  • Account set-up trivia
  • Account access issues
  • Payment issues
  • Tech support
  • Understanding the working of various features
  • Help with troubleshooting problems

Tips to ensure an effective call with Rakuten

  • Make sure to gather documentation that supports your case. This may include screenshots of previous correspondences, account details or error messages.
  • Contact customer service and explain your concern.
  • In cases of technical issues, call only when you're near your device. It’s advisable to use a different device to call.

User Reactions To Calling Rakuten Customer Service

Rakuten generally provides user-friendly customer assistance. But a company this large is bound to receive both criticism and appreciation for its services.

Issues resolved by Rakuten Customer Service

Customer service agents can resolve most customer issues. They settle doubts regarding account access, technical support, troubleshooting, and concerns about privacy and security.

What Can't Be Resolved by Phone with Rakuten Customer Service?

Rakuten is not accountable for device incompatibility. You need to take that up with your device’s customer support or a repair center.

Rakuten's call Unsuccessful? Follow the steps below

There are instances where your call may drop or the issue persists, don't worry. There are still options:

  • Take notes in your call with the representative. In cases where the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may be able to get you the desired results.
  • Try reaching out to Rakuten’s help forum. This option will ensure you get a record of your chat transcripts useful for future reference.

Contacting rakuten support or customer service

rakuten customer support and customer service can be contacted via phone, email, and chat. Like most companies, rakuten uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. rakuten customer support agents receive basic training to support rakuten products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, rakuten support agents have templated and scripted answers to common questions. If rakuten agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since rakuten can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, rakuten uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from rakuten?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike rakuten, 6YA Experts are independent contractors who do not have any access to rakuten customer information or purchases.

While 6YA Experts can provide effective help on any rakuten product or service, they do not have access to your rakuten account and can’t assist with billing, or any non technical issue you have with rakuten.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from rakuten agents.

What is 6YA’s relationship with rakuten?

6YA and rakuten are not related. While 6YA Experts can provide help and support on most rakuten products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact rakuten!

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14 rakuten Experts are online
what do you need help with ?
14 rakuten Experts are online
what do you need help with ?
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