Qwest Phone Number

866-642-0444

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Qwest

Alternative Qwest Contact Methods

25hours
Avg. Response Time by Email
Skip the wait!
2hours
Avg. Response Time on Twitter
Skip the wait!
4mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Qwest Customer Service?

Issues Resolved
100%
How often Qwest resolves issues
N/A
Get better support!
Avg. Call Duration
00:00mins
How long it takes Qwest to resolve
N/A
Too slow? Fix it now!

Why People are Calling Qwest

Top Reasons

12%

Activation/Cancellation

12%

Payments and Charges

12%

Request for Information

12%

Staff

52%

Other

Qwest: 866-642-0444 Information

Phone Info Details
Phone number to dial 866-642-0444
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 3:45pm
Average wait 4 minutes
Alternate methods phone, chat, web, twitter, email

More Qwest Contact Information

Contact Information Average Wait Time Avg. Wait Time

Billing

800-244-1111

N/A

Repairs

800-573-1311

N/A

Technical Support

800-247-7285

N/A

Customer Service

877-269-8525

N/A

Qwest Contact Info

Phone Number:
866-642-0444

Email Support:
talktous@qwest.com

Twitter:
@TalkToQwest

Facebook:

Qwest Phone Numbers

Billing: 800-244-1111

Repairs: 800-573-1311

Technical Support: 800-247-7285

Customer Service: 877-269-8525

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Everything you need to know about Contacting Qwest

Qwest is an American telecommunication company that extends its service in and around the United States. It remains busy with resolving customer issues every day.

Best methods to contact Qwest

Qwest offers various methods for customers to get in touch with their support team.

  • Qwest provides a total of five toll-free numbers. Out of these, the best one is 800-573-1311. Dial 800-244-1111 for billing issues and 866-642-0444 for issues with residential internet service.
  • Qwest also supports live chat options to users for detailed conversations. Check out qwest.com for more help.
  • You can also write them an email at talktous@quest.com, stephanie.comfort@qwest.net, or wukovich@q.com.

Calling Qwest Customer Service

People contact Quest for a variety of reasons. These include:

  • Service issues
  • Cancelation of service
  • Overcharge or strange charge related inquiries
  • Technical assistance

Tips to Ensure an Effective Call With Qwest Customer Service

  • Make sure to call the right number. Qwest provides 24/7 customer service. The best time to contact Qwest is around 1:30 pm.
  • Keep the required documents handy and take notes of your conversation with the representative.
  • Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone or computer to connect with the representative.

User Reactions To Calling Qwest Customer Service

The customers appear to be happy with the availability of 24/7 customer service. However, some find it frustrating to wait infinitely before talking to the representative.

Issues Resolved by Phone with Qwest Customer Service

The representatives resolve many issues successfully. Some of these include service problems, approving cancel requests, change in subscription plans, and overcharge/strange charge issues.

What Cannot Be Resolved by Phone with Qwest?

Qwest acts as a service-providing company and cannot resolve device incompatibility issues.

Call with Qwest Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • If calling doesn't work, try the live chat option. You can also contact Qwest through email or tag them on Twitter.

Contacting Qwest support or customer service

Qwest customer support and customer service can be contacted via phone, email, and chat. Like most companies, Qwest uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Qwest customer support agents receive basic training to support Qwest products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Qwest support agents have templated and scripted answers to common questions. If Qwest agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Qwest can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Qwest uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Qwest?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Qwest, 6YA Experts are independent contractors who do not have any access to Qwest customer information or purchases.

While 6YA Experts can provide effective help on any Qwest product or service, they do not have access to your Qwest account and can’t assist with billing, or any non technical issue you have with Qwest.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Qwest agents.

What is 6YA’s relationship with Qwest?

6YA and Qwest are not related. While 6YA Experts can provide help and support on most Qwest products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Qwest!

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Qwest Contact Info

Phone Number:
866-642-0444

Email Support:
talktous@qwest.com

Twitter:
@TalkToQwest

Facebook:

Qwest Phone Numbers

Billing: 800-244-1111

Repairs: 800-573-1311

Technical Support: 800-247-7285

Customer Service: 877-269-8525

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
16 Qwest Experts are online
what do you need help with ?
16 Qwest Experts are online
what do you need help with ?
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