Everything you need to know about Contacting Quibi
Quibi is an online video streaming platform. Headquartered in California, Quibi receives lots of customer support requests every day.
Best Methods to Contact Quibi
Quibi offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Quibi. These include:
- Quibi offers a toll-free number for users to get in touch with a team rep. The best way to contact Quibi is by dialing 888-382-3130.
- The support team also offers live chat support to users for detailed conversations. You can check out help.quibi.com.
Calling Quibi Customer Support
Here are some common reasons for people to call Quibi customer support:
- Invoice and payment issues
- Tech support
- New subscription
- Modifying or terminating an existing subscription
- Overcharge issues
- Help with troubleshooting
Tips to ensure an effective call with Quibi
- Have your notepad ready to jot down important points for future reference.
- Keep all the relevant information handy like the invoice, debit/credit card details, previous correspondence notes, etc.
- If you are seeking technical assistance, it is advisable to call when you're near the device.
User Reactions To Calling Quibi Customer Service
Quibi generally ensures user-friendly customer assistance and fast resolution. But a company this large is bound to receive both criticism and appreciation for its services.
Issues resolved by Quibi Customer Service
Quibi customer service agents can resolve issues like technical assistance, invoice and billings, initiating, modifying, canceling a service, etc.
What Cannot Be Resolved by Phone with Quibi Customer Service?
Quibi is not accountable for device incompatibility. Technical aids may discern if the issue persists in the device. Users will have to contact the support team of the device they are currently using.
Call with Quibi Unsuccessful? Follow the steps below
There are cases where your call may drop or the issue persists, don't worry. Try the following:
- Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
- Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
- If the problem persists, you can reach out to Quibi via online help forum.
Contacting Quibi support or customer service
Quibi customer support and customer service can be contacted via phone, email, and chat. Like most companies, Quibi uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Quibi customer support agents receive basic training to support Quibi products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Quibi support agents have templated and scripted answers to common questions. If Quibi
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Quibi can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Quibi uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Quibi?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Quibi, 6YA Experts are independent contractors who do not have any access to Quibi customer information or purchases.
While 6YA Experts can provide effective help on any Quibi product or service, they do not have access to your Quibi account and
can’t assist with billing, or any non technical issue you have with Quibi.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Quibi
What is 6YA’s relationship with Quibi?
6YA and Quibi are not related. While 6YA Experts can provide help and support on most Quibi products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.