Philips Phone Number

888-744-5477

Customer Service

Contact Number

3mins

Average Wait Time

on hold with Philips

Alternative Philips Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Philips Customer Service?

Issues Resolved
9%
How often Philips resolves issues
N/A
Get better support!
Avg. Call Duration
03:38mins
How long it takes Philips to resolve
N/A
Too slow? Fix it now!

Why People are Calling Philips

Top Reasons

30%

Product/Service

6%

Request for Information

1%

Return/Replace

1%

Payments and Charges

62%

Other

Reasons customers like you called recently

20 Oct, 2021
14 Oct, 2021
09 Oct, 2021
07 Oct, 2021
05 Oct, 2021
26 Sep, 2021
25 Sep, 2021
19 Sep, 2021

Philips: 888-744-5477 Information

Phone Info Details
Phone number to dial 888-744-5477
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 8am-11pm, Sun 9am-6pm EST
Best time to dial 10:15am
Average wait 3 minutes
Alternate methods phone, web

More Philips Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-229-6417

N/A

General Info

760-918-7300

N/A

General Info

770-510-1200

N/A

General Info

203-973-0200

N/A

General Info

800-228-4728

N/A

General Info

800-682-7664

N/A

General Info

+1 905-201-4196

N/A

Media

781-879-0692

N/A

Media

+1 416-270-6757

N/A

Media

+3 161-055-8116

N/A

Sales/ Reservations

866-309-3263

N/A

anna.hogrebe@philips.com

anna.hogrebe@philips.com

N/A

joost.maltha@philips.com

joost.maltha@philips.com

N/A

sylvie.casanova@philips.com

sylvie.casanova@philips.com

N/A

Philips Contact Info

Phone Number:
888-744-5477

Email Support:
santina.giuliano@philips.com

Twitter:
@philipsna

Facebook:
facebook.com/philips

Philips Phone Numbers

Customer Service: 800-229-6417

General Info: 760-918-7300

General Info: 770-510-1200

General Info: 203-973-0200

General Info: 800-228-4728

General Info: 800-682-7664

General Info: +1 905-201-4196

Media: 781-879-0692

Media: +1 416-270-6757

Media: +3 161-055-8116

Sales/ Reservations: 866-309-3263

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Philips Electronics is one of the largest manufacturers and distributors of consumer electronics in the world. The company is currently focused in the area of health technology, manufacturing a wide range of products from personal care, beauty, to health goods. As a major consumer electronics organization, Philips Electronics’ customer service resolves numerous complaints every day.

Best Methods to Contact Philips Electronics

  • Philips offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact Philips is by dialing 888-744-5477.
  • The support team also offers online help desks and community forums. You can check out Help @ support.philips.com for more help.

Calling Philips Electronics Customer Support

Users call Philips Electronics for various reasons. Some are:

  • Technical assistance
  • Inquiries about products and warranty period
  • Order status
  • Troubleshooting
  • Replacement requests
  • Order cancellation

Tips to ensure an effective call with Philips Electronics

You can ensure a productive call with Philips Electronics and get your issues resolved in no time with the following tips:

  • Philips electronics offers separate customer service numbers for different product divisions. Make sure you contact a division, matching your product and concern.
  • Phone-based customer service is available for different time zones. To avoid disappointment, check relevant calling hours before contacting Philips.
  • Have everything beforehand; order confirmations, billing statements, previous correspondence, model, and serial numbers for your product(s).
  • In case of troubleshooting or technical assistance, keep your product nearby for quick resolution of your service.

User Reactions to Calling Philips Electronics Customer Service

Philips Electronics generally ensures user-friendly customer assistance. The average waiting time is 3 minutes. Most users seem content with the service provided. However, some users have faced issues of overall miscommunication from Philips agents.

Issues resolved by a Philips Electronics Customer Service Representative

The Philips customer service representative mostly resolves technical issues and billing concerns. Other issues resolved by Philips rep are warranty claims, queries related to product, order status, changing or canceling orders.

What Cannot Be Resolved by Phone with a Philips Customer Service?

  • There are cases where Philips faces difficulty in delivering products to your address. It may happen if you or other family members are away and no one is available to sign for packages.
  • Philips has a limited say in cases involving third-party retailers. In billing or return issues, you are advised to directly contact your retailer before ringing Philips.
  • In cases of repairs and returns, you have to physically hand over the product to your nearest Philips Help Center.

Philips Electronics call Unsuccessful? Follow the steps below

  • Take notes of your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist the rep to get your concern easily and help your issue resolve, little earlier.
  • Philips Electronics also offers a live chat service to users. Through the live chat option, you have the advantage of recording chat transcripts, which can help resolve your issue faster.

Contacting Philips support or customer service

Philips customer support and customer service can be contacted via phone, email, and chat. Like most companies, Philips uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Philips customer support agents receive basic training to support Philips products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Philips support agents have templated and scripted answers to common questions. If Philips agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Philips can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Philips uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Philips?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Philips, 6YA Experts are independent contractors who do not have any access to Philips customer information or purchases.

While 6YA Experts can provide effective help on any Philips product or service, they do not have access to your Philips account and can’t assist with billing, or any non technical issue you have with Philips.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Philips agents.

What is 6YA’s relationship with Philips?

6YA and Philips are not related. While 6YA Experts can provide help and support on most Philips products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Philips!

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Philips Contact Info

Phone Number:
888-744-5477

Email Support:
santina.giuliano@philips.com

Twitter:
@philipsna

Facebook:
facebook.com/philips

Philips Phone Numbers

Customer Service: 800-229-6417

General Info: 760-918-7300

General Info: 770-510-1200

General Info: 203-973-0200

General Info: 800-228-4728

General Info: 800-682-7664

General Info: +1 905-201-4196

Media: 781-879-0692

Media: +1 416-270-6757

Media: +3 161-055-8116

Sales/ Reservations: 866-309-3263

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
15 Philips Experts are online
what do you need help with ?
15 Philips Experts are online
what do you need help with ?
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