Paychex Phone Number

877-273-2510

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Paychex

Alternative Paychex Contact Methods

4mins
Avg. Wait for New Customers
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How Effective is Paychex Customer Service?

Issues Resolved
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How often Paychex resolves issues
N/A
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Paychex: 877-273-2510 Information

Phone Info Details
Phone number to dial 877-273-2510
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:15am
Average wait 4 minutes
Alternate methods phone, web

More Paychex Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customers

888-570-9254

1 minutes

Customer Service

800-322-7292

3 minutes

Paychex Flex

888-246-7500

2 minutes

General Ledger

877-456-6317

2 minutes

Employee Benefits

800-472-0072

2 minutes

Customer Service

http://www.paychex.com/contact/

2 hours

Paychex Contact Info

Phone Number:
877-273-2510

Email Support:

Twitter:

Facebook:

Paychex Phone Numbers

New Customers: 888-570-9254

Customer Service: 800-322-7292

Paychex Flex: 888-246-7500

General Ledger: 877-456-6317

Employee Benefits: 800-472-0072

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Everything you need to know about contacting Paychex

Paychex is an American company that provides human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. Headquartered in New York, Paychex receives lots of customer support requests daily.

Best Methods to Contact Paychex

Paychex offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Paychex. These include:

  • Paychex offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact Paychex is dialing 877-273-2510. Alternate numbers are 888-570-9254 for new customers, 800-322-7292 for customer service, 888-246-7500 for Paychex flex, 877-456-6317 for general ledger and 800-472-0072 for employee benefits.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out http://www.paychex.com/contact/

Calling Paychex Customer Support

Here are some common reasons for people to call Paychex customer support:

  • Account set-up trivia
  • Account access issues
  • Tech support
  • Handling hacked accounts
  • Addressing identity theft issues
  • Registering complaints
  • Help with troubleshooting problems

Tips to ensure an effective call with Paychex

  • Make sure to gather documentation that supports your case. This may include screenshots of previous correspondences, account details or error messages.
  • Contact customer service and explain your concern.
  • If you are facing any technical issue, call only when you're near your device. It’s advisable to use a different device to call.

User Reactions To Calling Paychex Customer Service

Paychex generally provides user-friendly customer assistance. But a company this large is bound to receive both criticism and appreciation for its services.

Issues resolved by Paychex Customer Service

Customer service agents can resolve most customer issues. They settle doubts regarding account access, technical support, troubleshooting, and concerns about privacy and security.

What Can't Be Resolved by Phone with Paychex Customer Service?

In cases of identity theft or account scams, you may have to contact your concerned bank for prior assistance. Paychex provides limited assistance in fraud and theft issues.

Paychex's call Unsuccessful? Follow the steps below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster.
  • Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may be able to get you the desired results.
  • Try reaching out to Paychex’s help forum. This option will ensure you get a record of your chat transcripts useful for future reference.

Contacting Paychex support or customer service

Paychex customer support and customer service can be contacted via phone, email, and chat. Like most companies, Paychex uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Paychex customer support agents receive basic training to support Paychex products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Paychex support agents have templated and scripted answers to common questions. If Paychex agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Paychex can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Paychex uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Paychex?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Paychex, 6YA Experts are independent contractors who do not have any access to Paychex customer information or purchases.

While 6YA Experts can provide effective help on any Paychex product or service, they do not have access to your Paychex account and can’t assist with billing, or any non technical issue you have with Paychex.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Paychex agents.

What is 6YA’s relationship with Paychex?

6YA and Paychex are not related. While 6YA Experts can provide help and support on most Paychex products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Paychex!

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Paychex Contact Info

Phone Number:
877-273-2510

Email Support:

Twitter:

Facebook:

Paychex Phone Numbers

New Customers: 888-570-9254

Customer Service: 800-322-7292

Paychex Flex: 888-246-7500

General Ledger: 877-456-6317

Employee Benefits: 800-472-0072

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
9 Paychex Experts are online
what do you need help with ?
9 Paychex Experts are online
what do you need help with ?
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