Overstock Phone Number

800-843-2446

Customer Service

Contact Number

9mins

Average Wait Time

on hold with Overstock

Alternative Overstock Contact Methods

1hour
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Overstock Customer Service?

Issues Resolved
17%
How often Overstock resolves issues
N/A
Get better support!
Avg. Call Duration
04:19mins
How long it takes Overstock to resolve
N/A
Too slow? Fix it now!

Why People are Calling Overstock

Top Reasons

21%

Shipping and Delivery

14%

Request for Information

12%

Return/Replace

7%

Product/Service

46%

Other

Reasons customers like you called recently

11 May, 2021
09 May, 2021
09 May, 2021
06 May, 2021
05 May, 2021
05 May, 2021
03 May, 2021
01 May, 2021

Overstock: 800-843-2446 Information

Phone Info Details
Phone number to dial 800-843-2446
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-1pm EST, Sat & Sun 8am-9pm EST
Best time to dial 9:30am
Average wait 9 minutes
Alternate methods phone, email, web

More Overstock Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

https://help.overstock.com/

2 hours

dpo@overstock.com

dpo@overstock.com

N/A

Overstock Contact Info

Phone Number: 800-843-2446

Email Support: customercare@overstock.com

Twitter: @Overstock

Facebook: facebook.com/overstock

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Contacting Overstock support or customer service

Overstock customer support and customer service can be contacted via phone, email, and chat. Like most companies, Overstock uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Overstock customer support agents receive basic training to support Overstock products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Overstock support agents have templated and scripted answers to common questions. If Overstock agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Overstock can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Overstock uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Overstock?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Overstock, 6YA Experts are independent contractors who do not have any access to Overstock customer information or purchases.

While 6YA Experts can provide effective help on any Overstock product or service, they do not have access to your Overstock account and can’t assist with billing, or any non technical issue you have with Overstock.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Overstock agents.

What is 6YA’s relationship with Overstock?

6YA and Overstock are not related. While 6YA Experts can provide help and support on most Overstock products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Overstock!

6ya Experts have helped thousands of users with Overstock issues

Talk to an Overstock Expert in seconds!

11 Overstock Experts are online

Overstock Contact Info

Phone Number: 800-843-2446

Email Support: customercare@overstock.com

Twitter: @Overstock

Facebook: facebook.com/overstock

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11 Overstock Experts are online
11 Overstock Experts are online
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