Shipping and Delivery
Request for Information
Average Wait Time
on hold with Overstock
Shipping and Delivery
Request for Information
|Phone number to dial||800-843-2446|
|Call picked up by a real person||YES|
|Department you're calling||Customer service|
|Call center hours||Mon-Fri 9am-1pm EST, Sat & Sun 8am-9pm EST|
|Best time to dial||9:30am|
|Average wait||9 minutes|
|Alternate methods||phone, email, web|
Overstock is a US-based online retailing service headquartered in Utah.
It allows users to order quality products and ships them safely. Being a popular service for many people, Overstock customer service receives a lot of inquiries on a daily basis.
Best Methods to Contact Overstock
Overstock offers various methods for customers to get in touch with their support team. In total, there are three recommended ways to contact Overstock. These include:
Calling Overstock Customer Support
Here are some common reasons for people to call Overstock customer support:
Tips to ensure an effective call with Overstock
User Reaction To Calling Overstock Customer Service
Overstock generally ensures user-friendly customer assistance and fast resolution. But a company this large is bound to receive both criticism and appreciation for their services. Users have complained of long waiting hours to connect to an Overstock rep. Some seem annoyed about extensive delivery delays.
Issues resolved by Overstock.com Customer Service Representative
Most issues are effectively resolved by Overstock.com customer support. They include explaining placing, changing, cancelling or tracking orders, providing technical aid, registering complaints etc.
What Can't Be Resolved by Phone with Overstock Customer Service?
There are cases where Overstock faces difficulty in delivering or collecting the package from your address. This may happen if you or other family members are away and no one is available to sign for packages.
Third-party sellers on Overstock mostly have delivery inconsistencies. In case you have purchased from a third-party seller, you may experience an unwanted delay in the delivery of your orders. Overstock.com may not intervene to speed up the process.
Overstock's call Unsuccessful? Follow the steps ahead
If you're left unsatisfied with your call, don't fret. Here's what you can do next:
Overstock customer support and customer service can be contacted via phone, email, and chat. Like most companies, Overstock uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Overstock customer support agents receive basic training to support Overstock products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Overstock support agents have templated and scripted answers to common questions. If Overstock agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Overstock can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Overstock uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Overstock, 6YA Experts are independent contractors who do not have any access to Overstock customer information or purchases.
While 6YA Experts can provide effective help on any Overstock product or service, they do not have access to your Overstock account and can’t assist with billing, or any non technical issue you have with Overstock.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Overstock agents.
6YA and Overstock are not related. While 6YA Experts can provide help and support on most Overstock products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Overstock issues