Ourtime.com Phone Number

866-727-8920

Customer Service

Contact Number

6mins

Average Wait Time

on hold with Ourtime.com

Alternative Ourtime.com Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Ourtime.com Customer Service?

Issues Resolved
2%
How often Ourtime.com resolves issues
N/A
Get better support!
Avg. Call Duration
00:46mins
How long it takes Ourtime.com to resolve
N/A
Too slow? Fix it now!

Why People are Calling Ourtime.com

Top Reasons

31%

Activation/Cancellation

22%

Account

12%

Payments and Charges

4%

Request for Information

31%

Other

Ourtime.com: 866-727-8920 Information

Phone Info Details
Phone number to dial 866-727-8920
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 9:15am
Average wait 6 minutes
Alternate methods phone, web

Ourtime.com Contact Info

Phone Number:
866-727-8920

Email Support:
copyright@match.com

Twitter:
@ourtimedating

Facebook:
facebook.com/OurTime

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Everything you need to know about Contacting Ourtime

Ourtime is an online dating platform for adults aged 50 and above. Popular among senior citizens, Ourtime receives lots of customer support requests every day.

Best Methods to Contact Ourtime

Ourtime offers various methods for customers to get in touch with their support team. In total, there are two efficient ways to contact Ourtime. These include:

  • Ourtime offers a toll-free number for users to get in touch with a team rep. The best way to contact Ourtime is by dialing 866-727-8920.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out Ourtime for more help.

Calling Ourtime Customer Support

Here are some common reasons for people to call Ourtime customer support:

  • Billing issues
  • Tech support
  • User how-to guides
  • Complaints or concerns against scammers, fraudsters using the site
  • Reporting abuse
  • Troubleshooting problems

Tips to ensure an effective call with Ourtime

  • Make sure to gather documentation that supports your request. This may include screenshots of conversations or interactions on the platform, billing statements, or error messages.
  • Next, contact Ourtime customer service and politely explain your concern. Use plain language and be sure to request specific action that you'd like Ourtime to take. Attach relevant files to your communication and reference them in your support request.
  • Wait a reasonable amount of time for a response before asking for a status update.
  • The helplines work from 7 am to 7 pm Central time, weekdays.

User Reactions To Calling Ourtime Customer Service

Ourtime is responsive to consumer needs and its customer service representatives can resolve most issues. However, some users have complained of poor assistance in resolving billing issues professionally.

Issues resolved by an Ourtime Customer Service Representative

Ourtime customer service agents can resolve most common customer issues, including help with billing concerns, technical support issues, troubleshooting, and addressing concerns about safety or the conduct of users.

What Cannot Be Resolved by Phone with Ourtime Customer Service?

  • Ourtime is a third-party service that connects people with similar interests. The company cannot resolve interpersonal disputes, nor can it address problems with venues that host meetups, such as bars or restaurants.
  • Ourtime customer service employees may take action against fraud or those who abuse the Ourtime system, but its ability to do so is limited.

Call with Ourtime Unsuccessful? Follow the Steps Below

There are cases where your call may drop or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • You can also try reaching out to the help forum provided on the website.

Contacting Ourtime.com support or customer service

Ourtime.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Ourtime.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Ourtime.com customer support agents receive basic training to support Ourtime.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Ourtime.com support agents have templated and scripted answers to common questions. If Ourtime.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Ourtime.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Ourtime.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Ourtime.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Ourtime.com, 6YA Experts are independent contractors who do not have any access to Ourtime.com customer information or purchases.

While 6YA Experts can provide effective help on any Ourtime.com product or service, they do not have access to your Ourtime.com account and can’t assist with billing, or any non technical issue you have with Ourtime.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Ourtime.com agents.

What is 6YA’s relationship with Ourtime.com?

6YA and Ourtime.com are not related. While 6YA Experts can provide help and support on most Ourtime.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Ourtime.com!

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Ourtime.com Contact Info

Phone Number:
866-727-8920

Email Support:
copyright@match.com

Twitter:
@ourtimedating

Facebook:
facebook.com/OurTime

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11 Ourtime.com Experts are online
what do you need help with ?
11 Ourtime.com Experts are online
what do you need help with ?
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