Payments and Charges
Request for Information
Average Wait Time
on hold with Ourtime.com
Payments and Charges
Request for Information
|Phone number to dial||866-727-8920|
|Call picked up by a real person||YES|
|Department you're calling||Customer service|
|Call center hours||Mon-Fri 9am-5pm EST|
|Best time to dial||9:15am|
|Average wait||6 minutes|
|Alternate methods||phone, web|
Ourtime is an online dating platform for adults aged 50 and above. Popular among senior citizens, Ourtime receives lots of customer support requests every day.
Ourtime offers various methods for customers to get in touch with their support team. In total, there are two efficient ways to contact Ourtime. These include:
Here are some common reasons for people to call Ourtime customer support:
Ourtime is responsive to consumer needs and its customer service representatives can resolve most issues. However, some users have complained of poor assistance in resolving billing issues professionally.
Ourtime customer service agents can resolve most common customer issues, including help with billing concerns, technical support issues, troubleshooting, and addressing concerns about safety or the conduct of users.
There are cases where your call may drop or the issue persists, don't worry. There are other options:
Ourtime.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Ourtime.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Ourtime.com customer support agents receive basic training to support Ourtime.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Ourtime.com support agents have templated and scripted answers to common questions. If Ourtime.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Ourtime.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Ourtime.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Ourtime.com, 6YA Experts are independent contractors who do not have any access to Ourtime.com customer information or purchases.
While 6YA Experts can provide effective help on any Ourtime.com product or service, they do not have access to your Ourtime.com account and can’t assist with billing, or any non technical issue you have with Ourtime.com.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Ourtime.com agents.
6YA and Ourtime.com are not related. While 6YA Experts can provide help and support on most Ourtime.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Ourtime.com issues