optumrx Phone Number

800-788-4863

Customer Service

Contact Number

7mins

Average Wait Time

on hold with optumrx

Alternative optumrx Contact Methods

3hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is optumrx Customer Service?

Issues Resolved
35%
How often optumrx resolves issues
N/A
Get better support!
Avg. Call Duration
05:34mins
How long it takes optumrx to resolve
N/A
Too slow? Fix it now!

Why People are Calling optumrx

Top Reasons

12%

Request for Information

8%

Staff

7%

Payments and Charges

6%

Account

67%

Other

optumrx: 800-788-4863 Information

Phone Info Details
Phone number to dial 800-788-4863
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:15am
Average wait 7 minutes
Alternate methods phone, email, web

More optumrx Contact Information

Contact Information Average Wait Time Avg. Wait Time

Mail Service Pharmacy

800-562-6223

N/A

reportrxfraud@optum.com

reportrxfraud@optum.com

N/A

info@werally.com

info@werally.com

N/A

dmca@rallyhealth.com

dmca@rallyhealth.com

N/A

dmcaregisteredagent2@optum.com

dmcaregisteredagent2@optum.com

N/A

dmcaregisteredagent@uhc.com

dmcaregisteredagent@uhc.com

N/A

privacy@optum.com

privacy@optum.com

N/A

legal@rallyhealth.com

legal@rallyhealth.com

N/A

legalmail@uhc.com

legalmail@uhc.com

N/A

pharmacycredentialing@optum.com

pharmacycredentialing@optum.com

N/A

optumrx Contact Info

Phone Number:
800-788-4863

Email Support:
rxfeedback@prescriptionsolutions.com

Twitter:
@OptumRx

Facebook:
facebook.com/pages/OptumRx/343315235723721

optumrx Phone Numbers

Mail Service Pharmacy: 800-562-6223

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Everything you need to know about Contacting OptumRx

OptumRx is a pharmacy and health care company that supplies drugs and medicines at a cost lower than the market rate.

Best Methods to Contact OptumRx

In total, there are three recommended ways to contact OptumRx. These include:

  • OptumRx offers toll-free numbers for users to get in touch with a team rep. The best way to contact OptumRx is by dialing 800-788-4863. You can also dial 800-562-6223 to get in touch with the Mail Service Pharmacy department.
  • The next efficient way to seek support from OptumRx will be to mail them at their official mail address, rxfeedback@prescriptionsolutions.com
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out www.prescriptionsolutions.com/RxSolWeb/mvc/cmsContent.do?pageUrl=/CHP/CustomerService/ContactUs

Calling OptumRx Customer Service

Here are some common reasons for people to call OptumRx:

  • Pre-authorization of medicine
  • Checking the status of the order
  • Placing an order
  • Complaining about the lost cards

Tips to Ensure an Effective Call With OptumRx Customer Service

  • Check the phone number twice before dialing. OptumRx provides 24×7 customer service. The best time to contact OptumRx is around 8:15 in the morning.
  • Try to keep the required documents handy to avoid any last-time confusion during your call.
  • Make notes of your conversation with the representative. This can prove helpful in further escalation of your case.

User Reactions To Calling OptumRx Customer Service

OptumRx has received mixed reviews for its customer service. The customers seem to be happy with the availability of 24×7 phone service but a fraction of users seem dissatisfied with the quality of help provided and long waiting times.

Issues Resolved by an OptumRx Customer Service Representative

The representative of OptumRx resolves many issues successfully. These include the issues related to pre-registration of the medical products, changing order status, placing orders, and issues related to lost cards.

Call with OptumRx Unsuccessful? Follow the Steps Below

  • Review your notes on the conversation and try to find out the areas of miscommunication.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Contact OptumRX via mail or social media.

Contacting optumrx support or customer service

optumrx customer support and customer service can be contacted via phone, email, and chat. Like most companies, optumrx uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. optumrx customer support agents receive basic training to support optumrx products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, optumrx support agents have templated and scripted answers to common questions. If optumrx agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since optumrx can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, optumrx uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from optumrx?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike optumrx, 6YA Experts are independent contractors who do not have any access to optumrx customer information or purchases.

While 6YA Experts can provide effective help on any optumrx product or service, they do not have access to your optumrx account and can’t assist with billing, or any non technical issue you have with optumrx.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from optumrx agents.

What is 6YA’s relationship with optumrx?

6YA and optumrx are not related. While 6YA Experts can provide help and support on most optumrx products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact optumrx!

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optumrx Contact Info

Phone Number:
800-788-4863

Email Support:
rxfeedback@prescriptionsolutions.com

Twitter:
@OptumRx

Facebook:
facebook.com/pages/OptumRx/343315235723721

optumrx Phone Numbers

Mail Service Pharmacy: 800-562-6223

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13 optumrx Experts are online
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