Optimum Phone Number

888-276-5255

Customer Service

Contact Number

16mins

Average Wait Time

on hold with Optimum

Alternative Optimum Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Optimum Customer Service?

Issues Resolved
11%
How often Optimum resolves issues
N/A
Get better support!
Avg. Call Duration
09:16mins
How long it takes Optimum to resolve
N/A
Too slow? Fix it now!

Why People are Calling Optimum

Top Reasons

27%

Payments and Charges

13%

Staff

12%

Product/Service

4%

Request for Information

44%

Other

Optimum: 888-276-5255 Information

Phone Info Details
Phone number to dial 888-276-5255
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:30am
Average wait 16 minutes
Alternate methods phone, chat, web

More Optimum Contact Information

Contact Information Average Wait Time Avg. Wait Time

Moving & Address Change Concierge

877-318-2092

1 minutes

Customer Service

877-584-2495

1 minutes

New Customers

833-926-3027

1 minutes

Cablevision Customer Service

800-877-8849

2 minutes

Purchasing

203-847-6666

26 minutes

New Customer Concierge

888-715-3291

2 minutes

International Customer Service

917-529-5500

13 minutes

Customer Service

http://www.optimum.net/chat

38 minutes

Customer Service

http://optimum.custhelp.com/app/ask

2 hours

optimumapp@cablevision.com

optimumapp@cablevision.com

N/A

dmca@cv.net

dmca@cv.net

N/A

Optimum Contact Info

Phone Number:
888-276-5255

Email Support:
optimumsupportapp@alticeusa.com

Twitter:
@optimum/

Facebook:
facebook.com/Optimum

Optimum Phone Numbers

Moving & Address Change Concierge: 877-318-2092

Customer Service: 877-584-2495

New Customers: 833-926-3027

Cablevision Customer Service: 800-877-8849

Purchasing: 203-847-6666

New Customer Concierge: 888-715-3291

International Customer Service: 917-529-5500

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Everything you need to know about Contacting Optimum

Optimum is a leading internet, cable, and telephone service provider. It operates in the New York tri-state area and is a sister company of Altice, USA. With a humongous customer base, it isn’t surprising that Optimum receives many customer support requests daily.

Best methods to contact Optimum

Optimum offers various methods for users to get in touch with customer support. In total, there are three tried and approved ways to contact Optimum.

  • Optimum offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-276-5255. The phone-based customer service is available 24/7. The average waiting time is 11 minutes.
  • Optimum’s online help desk is also available to users for a detailed conversation. You can contact the help desk via optimum.custhelp.com.
  • Follow the given link to start a live chat with one of the agents: http://www.optimum.net/chat

Calling Optimum customer service

Here are some common reasons for people to call Optimum customer support:

  • Setting up cable TV, internet, or telephone service
  • Changing/canceling service
  • Technical assistance
  • Scheduling technician visit
  • Relocation of service
  • Billing questions

Tips for calling Optimum Customer Service

For an effective and productive call with Optimum, follow the steps below:

  • Make sure you dial the right number as per the three states configuration.
  • If you want to open a new account, call through a separate phone number. The operation timings are:- Mon-Fri 7 a.m. - 11 p.m. ; Sat-Sun 7 a.m. - 10 p.m.
  • Phone-based customer support for other issues is open from 8 a.m. - 8 p.m. Eastern Time.
  • Keep the necessary documents with you. Have your billing copies, account number, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.
  • Be calm and polite as this will help the rep assist you better.

Customer reactions to calling Optimum Customer Service

Customers are happy with the cable, internet, and telephone services. However, they were unsatisfied with Optimum’s representatives on calls. As per users, the reps were unprofessional and could not resolve user issues in one go.

Issues resolved by Optimum Customer Service

  • Billing issues
  • Setting up/changing service
  • Transferring service after relocation
  • Providing technician appointments
  • Technical assistance

Issues that cannot be resolved by Optimum Customer Service

  • Diagnostic tests and repair issues need to be handled physically by a technician. Returns or exchanges have to be made by shipping or by the user in-person.

Call with Optimum unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You still have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as online chat. This gives you a written record of your communication with the rep.
  • Visit the Optimum store. Meeting a rep in-person may help you in resolving your issue in a professional manner.
  • Issues such as checking or transferring service can be resolved through Optimum’s mobile app or website.

Contacting Optimum support or customer service

Optimum customer support and customer service can be contacted via phone, email, and chat. Like most companies, Optimum uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Optimum customer support agents receive basic training to support Optimum products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Optimum support agents have templated and scripted answers to common questions. If Optimum agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Optimum can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Optimum uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Optimum?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Optimum, 6YA Experts are independent contractors who do not have any access to Optimum customer information or purchases.

While 6YA Experts can provide effective help on any Optimum product or service, they do not have access to your Optimum account and can’t assist with billing, or any non technical issue you have with Optimum.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Optimum agents.

What is 6YA’s relationship with Optimum?

6YA and Optimum are not related. While 6YA Experts can provide help and support on most Optimum products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Optimum!

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Optimum Contact Info

Phone Number:
888-276-5255

Email Support:
optimumsupportapp@alticeusa.com

Twitter:
@optimum/

Facebook:
facebook.com/Optimum

Optimum Phone Numbers

Moving & Address Change Concierge: 877-318-2092

Customer Service: 877-584-2495

New Customers: 833-926-3027

Cablevision Customer Service: 800-877-8849

Purchasing: 203-847-6666

New Customer Concierge: 888-715-3291

International Customer Service: 917-529-5500

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