Onstar Phone Number

888-466-7827

Customer Service

Contact Number

13mins

Average Wait Time

on hold with Onstar

Alternative Onstar Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
11hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Onstar Customer Service?

Issues Resolved
36%
How often Onstar resolves issues
N/A
Get better support!
Avg. Call Duration
03:51mins
How long it takes Onstar to resolve
N/A
Too slow? Fix it now!

Why People are Calling Onstar

Top Reasons

17%

Activation/Cancellation

7%

Payments and Charges

6%

Staff

2%

Product/Service

68%

Other

Reasons customers like you called recently

14 Oct, 2021
14 Oct, 2021
14 Oct, 2021
12 Oct, 2021
11 Oct, 2021
10 Oct, 2021
09 Oct, 2021
08 Oct, 2021

Onstar: 888-466-7827 Information

Phone Info Details
Phone number to dial 888-466-7827
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 2:30pm
Average wait 13 minutes
Alternate methods phone, web, facebook

Onstar Contact Info

Phone Number:
888-466-7827

Email Support:
infotainment@gmexpert.com

Twitter:
@OnStar

Facebook:
facebook.com/onstar

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Everything you need to know about Contacting OnStar

OnStar is one of the major vehicle security and emergency service providers across the United States.

Best Methods to Contact OnStar

OnStar offers various methods for customers to get in touch with their support team. In total, there are two ways to contact OnStar. These include:

  • OnStar offers a toll-free number for users to get in touch with a team rep. The best way to contact OnStar is by dialing 888-466-7827.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out onstar.com/help for more help.

Calling OnStar Customer Support

Here are some common reasons for people to contact OnStar customer Support:

  • Updating account information
  • Account set up
  • Claiming warranty
  • Account cancelation
  • Accessing account
  • General assistance
  • Repair services

Tips to ensure an effective call with OnStar

  • Double-check the contact number before dialing.
  • For differently-abled users, OnStar offers a special TTY number. Head over to the official OnStar website for more help.
  • Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone or computer to connect with the representative.
  • Keep a notepad and pen handy to take notes.

User Reactions to Calling OnStar Customer Service

For a large section of users, customer support is satisfying. However, some users have expressed sheer disappointment over poor assistance and unresponsive reps.

Issues resolved by an OnStar Customer Service Representative

OnStar Customer Service can assist in many ways, including answering the service updates, questions regarding subscription-based purchases of products and services.

What Cannot Be Resolved by Phone with OnStar Customer Service?

  • OnStar is not responsible for incompatibility with outdated versions of your device. You will have to contact the customer support team of your respective device.
  • If you are dealing with connectivity issues, communicate with your ISP. Please note the internet provider can only help you if your devices are compatible with OnStar.

Call with OnStar unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Review the notes if you have noted them during the conversation. If you haven't noted anything, try to recall your conversation with customer support and write it down. This information can be useful while getting back in touch.
  • Call OnStar again. Explain your concerns to the customer support representative in a simpler manner.
  • If you are already a subscriber, you can visit OnStar's website and open a support case.
  • You can also opt for social media to contact OnStar.
  • You can also write a hand-written letter and send it to Onstar's official address via postal mail.

Contacting Onstar support or customer service

Onstar customer support and customer service can be contacted via phone, email, and chat. Like most companies, Onstar uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Onstar customer support agents receive basic training to support Onstar products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Onstar support agents have templated and scripted answers to common questions. If Onstar agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Onstar can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Onstar uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Onstar?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Onstar, 6YA Experts are independent contractors who do not have any access to Onstar customer information or purchases.

While 6YA Experts can provide effective help on any Onstar product or service, they do not have access to your Onstar account and can’t assist with billing, or any non technical issue you have with Onstar.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Onstar agents.

What is 6YA’s relationship with Onstar?

6YA and Onstar are not related. While 6YA Experts can provide help and support on most Onstar products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Onstar!

6ya Experts have helped thousands of users with Onstar issues

Talk to an Onstar Expert in seconds!

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Onstar Contact Info

Phone Number:
888-466-7827

Email Support:
infotainment@gmexpert.com

Twitter:
@OnStar

Facebook:
facebook.com/onstar

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12 Onstar Experts are online
what do you need help with ?
12 Onstar Experts are online
what do you need help with ?
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