Norton Phone Number

800-927-3991

Customer Service

Contact Number

33mins

Average Wait Time

on hold with Norton

Alternative Norton Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
38hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Norton Customer Service?

Issues Resolved
13%
How often Norton resolves issues
N/A
Get better support!
Avg. Call Duration
09:30mins
How long it takes Norton to resolve
N/A
Too slow? Fix it now!

Why People are Calling Norton

Top Reasons

21%

Activation/Cancellation

9%

Payments and Charges

9%

Request for Information

8%

Account

53%

Other

Norton: 800-927-3991 Information

Phone Info Details
Phone number to dial 800-927-3991
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9:30am
Average wait 33 minutes
Alternate methods phone, twitter, chat, web

More Norton Contact Information

Contact Information Average Wait Time Avg. Wait Time

Cancellations

800-745-6061

N/A

Norton Contact Info

Phone Number:
800-927-3991

Email Support:
opensource@symantec.com

Twitter:
@nortonsupport

Facebook:
facebook.com/Norton

Norton Phone Numbers

Cancellations: 800-745-6061

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Everything you need to know about Contacting Norton Antivirus

Norton Antivirus is an antivirus software provider offering computer security products. With a humongous customer base, it isn’t surprising that Norton receives many customer support requests daily.

Best methods to contact Norton Antivirus

Norton offers various methods for users to get in touch with customer support. In total, there are three official lines to contact Norton.

  • Norton offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-927-3991. The average waiting time is 33 minutes.
  • Norton’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via support.norton.com.
  • Follow the given link to start a live chat with one of the reps: https://support.norton.com/sp/en/us/home/current/contact-chat

Calling Norton customer service

Here are some common reasons for people to call Norton customer support:

  • Technical assistance
  • Questions regarding orders
  • Assistance with installing or removing products
  • Login and password issues
  • Billing inquiries

Tips for calling Norton Customer Service

For an effective and productive call, follow the steps below:

  • Call the right number. There are different numbers for premium and standard services. To find the correct number, visit the Norton website and complete a support ticket, and you’ll receive a number to call. The phone-based customer service is open 24 hours, 7 days.
  • Keep the necessary documents with you. Have your order number, credit card statements, billing copies, serial number, or any form of communication for reference while on call.
  • Norton offers both standard and premium services to users. Premium services include smooth assistance and extra IT services that aren’t offered in standard customer service. By paying an additional fee, you can opt for a premium service.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Norton Customer Service

Customers are generally satisfied with Norton’s Customer Support. As per online sources and media reports, there hasn’t been any news of customer dissatisfaction.

Issues resolved by Norton Customer Service

  • Subscription issues
  • Billing issues
  • Resolving ordering issues
  • Installation issues
  • Technical assistance
  • Troubleshooting

Issues that can’t be resolved by Norton Customer Service

The customer service reps cannot resolve incompatibility issues between Norton Antivirus and your hardware/software. If your purchase has been made through third-party retailers, Norton can’t do much to resolve conflicts between the two.

Call with Norton unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or by filling a support request online. This gives you a written record of your communication with the rep.
  • Contact Norton via customer forums and find expert users to resolve your issue.
  • You can also contact the third-party retailer or an authorized Norton Antivirus center near to your place.

Contacting Norton support or customer service

Norton customer support and customer service can be contacted via phone, email, and chat. Like most companies, Norton uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Norton customer support agents receive basic training to support Norton products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Norton support agents have templated and scripted answers to common questions. If Norton agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Norton can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Norton uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Norton?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Norton, 6YA Experts are independent contractors who do not have any access to Norton customer information or purchases.

While 6YA Experts can provide effective help on any Norton product or service, they do not have access to your Norton account and can’t assist with billing, or any non technical issue you have with Norton.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Norton agents.

What is 6YA’s relationship with Norton?

6YA and Norton are not related. While 6YA Experts can provide help and support on most Norton products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Norton!

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Norton Contact Info

Phone Number:
800-927-3991

Email Support:
opensource@symantec.com

Twitter:
@nortonsupport

Facebook:
facebook.com/Norton

Norton Phone Numbers

Cancellations: 800-745-6061

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12 Norton Experts are online
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12 Norton Experts are online
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