Nokia Phone Number

888-665-4228

Customer Service

Contact Number

10mins

Average Wait Time

on hold with Nokia

Alternative Nokia Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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Avg. Response Time on 6ya
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How Effective is Nokia Customer Service?

Issues Resolved
N/A
How often Nokia resolves issues
N/A
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Avg. Call Duration
00:00mins
How long it takes Nokia to resolve
N/A
Too slow? Fix it now!

Why People are Calling Nokia

Top Reasons

15%

Payments and Charges

8%

Product/Service

8%

Request for Information

5%

Return/Replace

64%

Other

Reasons customers like you called recently

16 Oct, 2021
13 Oct, 2021
09 Oct, 2021
05 Oct, 2021
05 Oct, 2021
23 Sep, 2021
17 Sep, 2021
29 Aug, 2021

Nokia: 888-665-4228 Information

Phone Info Details
Phone number to dial 888-665-4228
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 10am-8pm EST
Best time to dial 2:15pm
Average wait 10 minutes
Alternate methods phone, chat, web

More Nokia Contact Information

Contact Information Average Wait Time Avg. Wait Time

General Info

866-582-3688

N/A

General Info

908-582-3000

N/A

General Info

408-737-0900

N/A

General Info

+35 810-448-8000

N/A

Legal

+35 810-448-1002

N/A

Media

+35 810-448-4900

N/A

investor.relations@nokia.com

investor.relations@nokia.com

N/A

nokia.iar@nokia.com

nokia.iar@nokia.com

N/A

press.services@nokia.com

press.services@nokia.com

N/A

press@hmdglobal.com

press@hmdglobal.com

N/A

Nokia Contact Info

Phone Number:
888-665-4228

Email Support:
government.relations@nokia.com

Twitter:
@nokia

Facebook:
facebook.com/nokia

Nokia Phone Numbers

General Info: 866-582-3688

General Info: 908-582-3000

General Info: 408-737-0900

General Info: +35 810-448-8000

Legal: +35 810-448-1002

Media: +35 810-448-4900

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Nokia is a Finnish multinational communications corporation popularly known for its affordable smartphones. It is one of the oldest phone manufacturing companies and has a huge customer reach. Nokia receives numerous calls for customer support on a daily basis.

Best methods to contact Nokia

Nokia offers various methods for users to get in touch with customer support. In total, there are three approved ways to contact Nokia.

  • Nokia offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-665-4228. The average waiting time is 8 minutes.
  • Nokia’s online help desk is also available for written communications. You can contact the help desk via nokia.com.
  • Follow the below link to start a live chat with one of Nokia’s reps: http://www.nokia.com/us-en/support/contact/

Contacting Nokia Customer Support

Here are some common reasons for users to call Nokia customer support:

  • Device support
  • Tracking package
  • Reporting lost/stolen phone
  • Assistance in purchasing a new device
  • Unable to access some features
  • Technical assistance

Best tips for contacting Nokia Customer Support

  • Call around 10:30 a.m. The reps are easily reachable in the morning hours.
  • Keep your device handy so that you can troubleshoot along with the agent on call.
  • Takes notes whilst communicating with the customer service rep.
  • Keep all the necessary documents with you before the call commences. Include screenshots, billing copies, warranty cards, any communication with the customer service rep. You may be asked to produce these anytime.

Customer reactions to calling Nokia Customer Service

The customer reactions are mostly negative. Common issues faced by users are:

  • Users were unable to get their device fixed even if it’s still in the warranty period.
  • Frequent manufacturing issues in the user device
  • The device came back unrepaired from the service center
  • Long waiting time at the Nokia service centers

Issues resolved by a Nokia Customer Service Representative

Nokia customer service rep can help you with the following:

  • Technical assistance
  • Handling device
  • Tracking your package
  • Problems in operating specific features of the device

Call with Nokia unsuccessful? Follow the steps below

  • Look through your notes. Identify any areas of miscommunication and point them out during future communications.
  • Write back. Politely explain why you are unsatisfied with the resolution and what you would like from them.
  • Try alternate methods to get in touch. Connect Nokia via live chat or email support. You can also keep a record of your conversations with the rep using these mediums.
  • Nokia is also available on Facebook and Twitter. You can put your issues over there and someone might be able to help resolve your issues.

Contacting Nokia support or customer service

Nokia customer support and customer service can be contacted via phone, email, and chat. Like most companies, Nokia uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Nokia customer support agents receive basic training to support Nokia products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Nokia support agents have templated and scripted answers to common questions. If Nokia agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Nokia can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Nokia uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Nokia?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Nokia, 6YA Experts are independent contractors who do not have any access to Nokia customer information or purchases.

While 6YA Experts can provide effective help on any Nokia product or service, they do not have access to your Nokia account and can’t assist with billing, or any non technical issue you have with Nokia.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Nokia agents.

What is 6YA’s relationship with Nokia?

6YA and Nokia are not related. While 6YA Experts can provide help and support on most Nokia products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Nokia!

6ya Experts have helped thousands of users with Nokia issues

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Nokia Contact Info

Phone Number:
888-665-4228

Email Support:
government.relations@nokia.com

Twitter:
@nokia

Facebook:
facebook.com/nokia

Nokia Phone Numbers

General Info: 866-582-3688

General Info: 908-582-3000

General Info: 408-737-0900

General Info: +35 810-448-8000

Legal: +35 810-448-1002

Media: +35 810-448-4900

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9 Nokia Experts are online
what do you need help with ?
9 Nokia Experts are online
what do you need help with ?
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