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How Effective is Nintendo Customer Service?

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Why People are Calling Nintendo

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Nintendo: 800-255-3700 Information

Phone Info Details
Phone number to dial 800-255-3700
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 6am-7pm PST
Best time to dial 8:15am
Average wait 13 minutes
Alternate methods phone, chat, web

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Nintendo Contact Info

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Everything you need to know about Contacting Nintendo

Nintendo is a Japanese multinational video game designer. Headquartered in Kyoto, Nintendo tackles lots of customer support calls every day.

Best Methods to Contact Nintendo

Nintendo offers various methods for customers to get in touch with their support team. In total, there are three ways to contact Nintendo. These include:

  • Nintendo offers a toll-free number for users to get in touch with a team rep. The best way to contact Nintendo is by dialing 800-255-3700.
  • Nintendo provides a live chat option to users at
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out for more help.

Calling Nintendo Customer Support

Here are some common reasons for people to call Nintendo customer support:

  • Technical assistance
  • Seeking product details
  • Modifying account details
  • Requesting returns
  • Claiming refunds
  • Help with repairs
  • Help with troubleshooting problems

Tips to ensure an effective call with Nintendo

You can ensure effective issue resolution by following a few easy steps:

  • Have your notepad ready to jot down important points for future reference.
  • Keep all the appropriate information handy. These include the invoice, product details, credit/debit card details, etc.
  • If you are seeking technical assistance, keep your device handy. Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone to connect with the representative.

User Reactions To Calling Nintendo Customer Service

Nintendo has a high response rate towards support requests. The user reviews are mostly positive and satisfactory. Users appreciate Nintendo for offering multiple ways of contacting the company and resolving issues quickly.

Issues resolved by a Nintendo Customer Service Representative

Nintendo customer service provides effective solutions to a lot of user issues. These include account set-up, providing product details, felicitating refunds, providing tech support, etc.

What Can't Be Resolved by Phone with Nintendo Customer Service?

  • Nintendo is not accountable for incompatibility issues with third-party hardware. You might have to return your product or change your device.
  • The customer support rep cannot provide much support in cases of device damage. You'll have to get it to a repair center or schedule a tech visit.

Call with Nintendo Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. There still are options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
  • Contact customer service again. Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
  • Nintendo's website also offers a live chat service for users who didn't have a productive call earlier. This method gives you the extra advantage of recording chat transcripts useful in further escalation of your case.
  • If it's still unresolved, you can visit the help forum option.

Contacting Nintendo support or customer service

Nintendo customer support and customer service can be contacted via phone, email, and chat. Like most companies, Nintendo uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Nintendo customer support agents receive basic training to support Nintendo products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Nintendo support agents have templated and scripted answers to common questions. If Nintendo agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Nintendo can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Nintendo uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Nintendo?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Nintendo, 6YA Experts are independent contractors who do not have any access to Nintendo customer information or purchases.

While 6YA Experts can provide effective help on any Nintendo product or service, they do not have access to your Nintendo account and can’t assist with billing, or any non technical issue you have with Nintendo.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Nintendo agents.

What is 6YA’s relationship with Nintendo?

6YA and Nintendo are not related. While 6YA Experts can provide help and support on most Nintendo products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Nintendo!

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Nintendo Contact Info

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11 Nintendo Experts are online
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11 Nintendo Experts are online
what do you need help with ?
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