Everything you need to know about NetSuite
NetSuite is an American cloud computing company headquartered in California. Providing software and services to manage business finances, operations, and customer relations, NetSuite receives lots of customer service requests every day.
Best Methods to Contact NetSuite
Unfortunately, there is only one way to contact NetSuite. NetSuite offers a toll-free number for users to get in touch with a team rep. You can reach out to NetSuite by dialing 877-638-7848.
Calling NetSuite Customer Support
Here are some common reasons for people to call NetSuite customer support:
- Starting, modifying or canceling services
- Billing and payment issues
- Tech support
- Registering complaints
- Help with troubleshooting problems
Tips to ensure an effective call with NetSuite
You can ensure a productive call with NetSuite and get your issues resolved in no time with the following tips:
- Make sure to dial the correct number.
- Keep important information like account number, service details, invoice etc handy.
- Have your notepad ready so that you can jot down important points for future reference.
User Reactions To Calling NetSuite Customer Service
The user reviews are mostly positive and satisfactory. However, some are dissatisfied with the lack of options to contact NetSuite.
Issues resolved by NetSuite Customer Service
NetSuite customer service provides effective solutions to a lot of issues. These include starting, changing or canceling services, providing tech support, registering complaints etc.
What Can't Be Resolved by Phone with NetSuite Customer Service?
- NetSuite is not responsible for incompatibility with outdated versions of devices. You will have to contact the customer support team of your respective device.
- If you are facing trouble connecting, communicate with your ISP. Please note the internet provider can only help you if your devices are compatible with NetSuite.
NetSuite's call Unsuccessful? Follow the steps below
There are cases where your call may drop or the issue persists, don't worry. Follow the steps below:
- Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
- Unfortunately, this is the only way of reaching out to NetSuite. Contact customer service again. Try calling different numbers. Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may help you.
Contacting NetSuite support or customer service
NetSuite customer support and customer service can be contacted via phone, email, and chat. Like most companies, NetSuite uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. NetSuite customer support agents receive basic training to support NetSuite products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, NetSuite support agents have templated and scripted answers to common questions. If NetSuite
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since NetSuite can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, NetSuite uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from NetSuite?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
NetSuite, 6YA Experts are independent contractors who do not have any access to NetSuite customer information or purchases.
While 6YA Experts can provide effective help on any NetSuite product or service, they do not have access to your NetSuite account and
can’t assist with billing, or any non technical issue you have with NetSuite.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from NetSuite
What is 6YA’s relationship with NetSuite?
6YA and NetSuite are not related. While 6YA Experts can provide help and support on most NetSuite products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.