Netgear Phone Number

888-638-4327

Customer Service

Contact Number

89mins

Average Wait Time

on hold with Netgear

Alternative Netgear Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Netgear Customer Service?

Issues Resolved
9%
How often Netgear resolves issues
N/A
Get better support!
Avg. Call Duration
14:23mins
How long it takes Netgear to resolve
N/A
Too slow? Fix it now!

Why People are Calling Netgear

Top Reasons

31%

Product/Service

6%

Account

6%

Request for Information

2%

Staff

55%

Other

Reasons customers like you called recently

13 Oct, 2021
07 Oct, 2021
06 Oct, 2021
06 Oct, 2021
02 Oct, 2021
28 Sep, 2021
27 Sep, 2021
25 Sep, 2021

Netgear: 888-638-4327 Information

Phone Info Details
Phone number to dial 888-638-4327
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 2:30pm
Average wait 89 minutes
Alternate methods phone, web

More Netgear Contact Information

Contact Information Average Wait Time Avg. Wait Time

netgearir@netgear.com

netgearir@netgear.com

N/A

pressrelations@netgear.com

pressrelations@netgear.com

N/A

sales@netgear.com

sales@netgear.com

N/A

webmaster@netgear.com

webmaster@netgear.com

N/A

Netgear Contact Info

Phone Number:
888-638-4327

Email Support:
netgearteam@netgear.com

Twitter:
@netgear

Facebook:
facebook.com/Netgear

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Everything you need to know about Contacting Netgear

Netgear is a major manufacturer and retailer of computing products. Services offered by Netgear include wifi-systems, network storage hardware, and VPN firewalls. As a computer networking industry, Netgear receives hundreds of customer support requests every day. To pacify its strong user base, Netgear extends support services through phone, live chat, and email mode.

Best methods to contact Netgear

Netgear offers various methods for users to get in touch with customer support. In total, there are two tried and approved ways to contact Netgear.

  • Netgear offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-638-4327. The phone-based customer service is available 24/7. The average waiting time is 89 minutes.
  • Netgear’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via support.netgear.com.

Calling Netgear customer service

There are various reasons for people to call Netgear Customer Support. These include:

  • Questions regarding product information
  • Placing orders
  • Inquiring order status
  • Billing questions
  • Technical assistance
  • Requesting warranty service

Tips for calling Netgear Customer Service

For an effective and productive call with Netgear, follow the steps below:

  • Customer support is offered for products within 90 days of their purchase. For extended customer service, a paid subscription is required.
  • Keep the necessary information with you. Have your product number, model and serial number, billing statements, or any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Netgear Customer Service

Customers were generally satisfied with Netgear Customer Support. They were however discontent by the fact that customer service was only available until 90 days of purchase.

Issues resolved by Netgear Customer Service

  • Assistance with ordering product
  • Providing product information
  • Checking order status
  • Troubleshooting
  • Product returns/repairs

Issues that can’t be resolved by Netgear Customer Service

The customer service reps cannot resolve incompatibility issues between the application and your device.

Call with Netgear unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Seek advice from social media users and Netgear experts. It is also available on Twitter and Facebook. You can put your questions over there and someone might help resolve your issue.
  • You can also contact Netgear via community forums and find expert users to resolve your issue.

Contacting Netgear support or customer service

Netgear customer support and customer service can be contacted via phone, email, and chat. Like most companies, Netgear uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Netgear customer support agents receive basic training to support Netgear products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Netgear support agents have templated and scripted answers to common questions. If Netgear agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Netgear can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Netgear uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Netgear?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Netgear, 6YA Experts are independent contractors who do not have any access to Netgear customer information or purchases.

While 6YA Experts can provide effective help on any Netgear product or service, they do not have access to your Netgear account and can’t assist with billing, or any non technical issue you have with Netgear.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Netgear agents.

What is 6YA’s relationship with Netgear?

6YA and Netgear are not related. While 6YA Experts can provide help and support on most Netgear products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Netgear!

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Netgear Contact Info

Phone Number:
888-638-4327

Email Support:
netgearteam@netgear.com

Twitter:
@netgear

Facebook:
facebook.com/Netgear

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14 Netgear Experts are online
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14 Netgear Experts are online
what do you need help with ?
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