Top Reasons
22%
Payments and Charges
17%
Account
10%
Activation/Cancellation
9%
Product/Service
42%
Other
Customer service
Top Reasons
22%
Payments and Charges
17%
Account
10%
Activation/Cancellation
9%
Product/Service
42%
Other
Phone Info | Details |
Phone number to dial | 888-638-3549 |
Call-back avaliable | YES |
Call picked up by a real person | YES |
Department you're calling | Customer service |
Call center hours | 24 hours, 7 days |
Best time to dial | 8:15am |
Average wait | 14 minutes |
Alternate methods | phone, chat, web, twitter |
Customer Service: 800-585-8131
New Customers: 866-579-7172
Member Services: 888-357-1516
Customer Service: 866-579-7115
Customer Service: 844-505-2993
Customer Service: +61 180-038-3368
Customer Service: +44 800-096-8879
Netflix is one of the most popular video streaming services across the United States. With a customer base ning across 148 million Netflix users, Netflix stays busy trying to resolve customer issues.
Netflix offers various methods for customers to get in touch with their support team.
In total, there are three efficient ways to contact Netflix. These include:
There are a variety of reasons for users to call Netflix, some of them include:
You can ensure a productive call with Netflix and get your issues resolved in no time with the following tips:
Netflix generally ensures user-friendly customer assistance and quick resolution. As per reviews of thousands of users, Netflix offers a quality customer experience. Most consumers are satisfied with the level of Netflix's chat and call support. However, wait times at Netflix are generally higher but it is normal for an industry giant like Netflix.
The issues resolved by a Netflix Customer Service Representative are mostly technical or correcting billing statements. Other issues include resetting hacked accounts, canceling, and ending subscriptions.
Netflix Support can't help you with issues related to streaming devices, Internet connectivity, or equipment failure.
To resolve streaming device issues, you can ask for support from your cable operator or Internet provider. Moreover, you may also face delivery difficulties and may contact the nearest post office for the same.
There may be cases where your call may drop or the issue persists, don't worry. There still are options:
Netflix customer support and customer service can be contacted via phone, email, and chat. Like most companies, Netflix uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Netflix customer support agents receive basic training to support Netflix products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Netflix support agents have templated and scripted answers to common questions. If Netflix agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Netflix can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Netflix uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Netflix, 6YA Experts are independent contractors who do not have any access to Netflix customer information or purchases.
While 6YA Experts can provide effective help on any Netflix product or service, they do not have access to your Netflix account and can’t assist with billing, or any non technical issue you have with Netflix.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Netflix agents.
6YA and Netflix are not related. While 6YA Experts can provide help and support on most Netflix products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Netflix issues
Customer Service: 800-585-8131
New Customers: 866-579-7172
Member Services: 888-357-1516
Customer Service: 866-579-7115
Customer Service: 844-505-2993
Customer Service: +61 180-038-3368
Customer Service: +44 800-096-8879