Motorola Phone Number

800-331-6456

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Motorola

Alternative Motorola Contact Methods

N/A
Avg. Response Time by Email
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Avg. Response Time on Twitter
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Avg. Response Time on Facebook
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Avg. Response Time on 6ya
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How Effective is Motorola Customer Service?

Issues Resolved
N/A
How often Motorola resolves issues
N/A
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Avg. Call Duration
00:00mins
How long it takes Motorola to resolve
N/A
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Why People are Calling Motorola

Top Reasons

14%

Product/Service

14%

Account

72%

Other

Reasons customers like you called recently

19 Oct, 2021
18 Oct, 2021
18 Oct, 2021
17 Oct, 2021
16 Oct, 2021
14 Oct, 2021
09 Oct, 2021
05 Oct, 2021

Motorola: 800-331-6456 Information

Phone Info Details
Phone number to dial 800-331-6456
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CST
Best time to dial 9am
Average wait 4 minutes
Alternate methods phone, web, chat

More Motorola Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

866-289-6686

N/A

Customer Service

888-331-3383

N/A

Motorola Contact Info

Phone Number:
800-331-6456

Email Support:
privacy@motorola.com

Twitter:
@Moto?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Facebook:
facebook.com/moto

Motorola Phone Numbers

Technical Support: 866-289-6686

Customer Service: 888-331-3383

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Motorola is known for manufacturing Android smartphones. The company has an enormous customer base and thus receives numerous calls for customer support.

Best methods to contact Motorola

Motorola offers various methods for users to get in touch with customer support. In total, there are three approved ways to contact Motorola.

  • Motorola offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-331-6456. The average waiting time is 2 minutes.
  • Motorola’s Online help desk is also available for users. You can contact the help desk via motorola-global-portal.custhelp.com.
  • You can start the live chat with a Motorola agent via https://mobilesupport.motorola.com/us/en/contactus

Contacting Motorola Customer Support

Here are some common reasons for people to call Motorola customer support:

  • Replacement of parts
  • Tracking package
  • Assistance in accessing account
  • Refund issues
  • Technical assistance

Tips for contacting Motorola Customer Support

  • Keep your device handy so you troubleshoot along with the agent on call.
  • Takes notes whilst communicating with the customer service rep.
  • Keep necessary documents such as screenshots, billing copies, warranty cards, prior communications with the customer service rep. You may be asked to produce these anytime.

Customer reactions to calling Motorola Customer Service

The customer reactions vary from extremely satisfied to mildly disappointed. Common issues faced by users are:

  • Frequent manufacturing issues in user devices
  • Although the call waiting time is just 5 minutes, users have to wait for hours before connecting with a rep

Issues resolved by a Motorola Customer Service Representative

Motorola customer service rep can help you with the following issues:

  • Technical assistance
  • Handling Motorola device
  • Tracking package
  • Operating specific features of the device

Call with Motorola unsuccessful? Follow the steps below

If you can’t seem to resolve your issue, don’t fret. You still have other options:

  • Go through your notes. Identify any areas of miscommunication and point them out during future communications.
  • Write back. Politely explain why you are unsatisfied with the resolution.
  • Apart from phone-based customer support, you can also use live chat and email support. You can also keep a record of your conversations with the rep using these mediums.
  • Motorola is also available on Facebook and Twitter. You can put your issues over there and someone might be able to help resolve your issues.

Contacting Motorola support or customer service

Motorola customer support and customer service can be contacted via phone, email, and chat. Like most companies, Motorola uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Motorola customer support agents receive basic training to support Motorola products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Motorola support agents have templated and scripted answers to common questions. If Motorola agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Motorola can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Motorola uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Motorola?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Motorola, 6YA Experts are independent contractors who do not have any access to Motorola customer information or purchases.

While 6YA Experts can provide effective help on any Motorola product or service, they do not have access to your Motorola account and can’t assist with billing, or any non technical issue you have with Motorola.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Motorola agents.

What is 6YA’s relationship with Motorola?

6YA and Motorola are not related. While 6YA Experts can provide help and support on most Motorola products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Motorola!

6ya Experts have helped thousands of users with Motorola issues

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Motorola Contact Info

Phone Number:
800-331-6456

Email Support:
privacy@motorola.com

Twitter:
@Moto?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Facebook:
facebook.com/moto

Motorola Phone Numbers

Technical Support: 866-289-6686

Customer Service: 888-331-3383

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
13 Motorola Experts are online
what do you need help with ?
13 Motorola Experts are online
what do you need help with ?
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