Moneygram Phone Number

800-666-3947

Customer Service

Contact Number

33mins

Average Wait Time

on hold with Moneygram

Alternative Moneygram Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Moneygram Customer Service?

Issues Resolved
13%
How often Moneygram resolves issues
N/A
Get better support!
Avg. Call Duration
04:19mins
How long it takes Moneygram to resolve
N/A
Too slow? Fix it now!

Why People are Calling Moneygram

Top Reasons

10%

Payments and Charges

9%

Request for Information

6%

Account

5%

Refund

70%

Other

Moneygram: 800-666-3947 Information

Phone Info Details
Phone number to dial 800-666-3947
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9:05am
Average wait 33 minutes
Alternate methods phone, web

More Moneygram Contact Information

Contact Information Average Wait Time Avg. Wait Time

Fraud Detection

800-926-9400

N/A

About A Transaction

800-922-7146

N/A

International Customer Service

+0 800-026-0535

N/A

Business Customer Service

800-723-9777

N/A

Customer Service

800-955-7777

N/A

Customer Service

800-866-8800

N/A

Report Fraud

720-362-5024

N/A

Report Fraud

+86 400-813-9919

N/A

Report Fraud

+3 380-598-0072

N/A

Report Fraud

+39 080-008-9752

N/A

Report Fraud

+31 800-020-5926

N/A

Report Fraud

+3 490-090-0383

N/A

Report Fraud

+4 620-120-3200

N/A

amlonline@moneygram.com

amlonline@moneygram.com

N/A

privacyprogramoffice@moneygram.com

privacyprogramoffice@moneygram.com

N/A

subpoena@moneygram.com

subpoena@moneygram.com

N/A

Moneygram Contact Info

Phone Number:
800-666-3947

Email Support:
customerservice@moneygram.com

Twitter:
@moneygram

Facebook:
facebook.com/moneygram

Moneygram Phone Numbers

Fraud Detection: 800-926-9400

About A Transaction: 800-922-7146

International Customer Service: +0 800-026-0535

Business Customer Service: 800-723-9777

Customer Service: 800-955-7777

Customer Service: 800-866-8800

Report Fraud: 720-362-5024

Report Fraud: +86 400-813-9919

Report Fraud: +3 380-598-0072

Report Fraud: +39 080-008-9752

Report Fraud: +31 800-020-5926

Report Fraud: +3 490-090-0383

Report Fraud: +4 620-120-3200

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Everything you need to know about Contacting Moneygram

Moneygram offers money transfer services to individuals and companies, both online and in-person modes. Being the second-largest money transfer business in the world, it isn’t surprising that Moneygram receives many customer support requests daily. The company extends phone and email-based support to its users.

Best methods to contact Moneygram

Moneygram offers different methods for users to get in touch with customer support. In total, there are two approved ways to contact Moneygram.

  • Moneygram offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-666-3947. The phone-based customer service is available 24/7. The average waiting time is 33 minutes.
  • Moneygram’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via Moneygram.com.

Calling Moneygram customer service

Reasons for people to call Moneygram Customer Support include:

  • Issues while sending or receiving payments
  • Missing transfer
  • Canceling transfer
  • Requesting a refund

Tips for calling Moneygram Customer Service

For an effective and productive call with Moneygram, follow the steps below:

  • The phone-based customer support is available 24 hours, 7 days. The best time to call them is around 9:05 a.m.
  • Keep all necessary documents with you. Have your billing details, account details, transfer details, or any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Moneygram Customer Service

Customers had several complaints regarding Moneygram customer service. Some of the general complaints received are:

  • Users had to contact customer service several times before a rep will be assigned to them.
  • The custom service reps were rude and unprofessional.
  • Users reported violations of privacy during their calls with the reps.
  • User accounts were blocked without any valid reason.

Issues resolved by Moneygram Customer Service

  • Resolving issues of sending or receiving payments
  • Missing transfer
  • Canceling transfer

Call with Moneygram unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department, don’t worry. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use live chat or email support alternative. This gives you a written record of your communication with the rep.
  • Seek advice from social media users and Moneygram experts through Twitter and Facebook. You can put your question over there and someone might help resolve your issue.

Contacting Moneygram support or customer service

Moneygram customer support and customer service can be contacted via phone, email, and chat. Like most companies, Moneygram uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Moneygram customer support agents receive basic training to support Moneygram products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Moneygram support agents have templated and scripted answers to common questions. If Moneygram agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Moneygram can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Moneygram uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Moneygram?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Moneygram, 6YA Experts are independent contractors who do not have any access to Moneygram customer information or purchases.

While 6YA Experts can provide effective help on any Moneygram product or service, they do not have access to your Moneygram account and can’t assist with billing, or any non technical issue you have with Moneygram.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Moneygram agents.

What is 6YA’s relationship with Moneygram?

6YA and Moneygram are not related. While 6YA Experts can provide help and support on most Moneygram products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Moneygram!

6ya Experts have helped thousands of users with Moneygram issues

Talk to a Moneygram Expert in seconds!

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Moneygram Contact Info

Phone Number:
800-666-3947

Email Support:
customerservice@moneygram.com

Twitter:
@moneygram

Facebook:
facebook.com/moneygram

Moneygram Phone Numbers

Fraud Detection: 800-926-9400

About A Transaction: 800-922-7146

International Customer Service: +0 800-026-0535

Business Customer Service: 800-723-9777

Customer Service: 800-955-7777

Customer Service: 800-866-8800

Report Fraud: 720-362-5024

Report Fraud: +86 400-813-9919

Report Fraud: +3 380-598-0072

Report Fraud: +39 080-008-9752

Report Fraud: +31 800-020-5926

Report Fraud: +3 490-090-0383

Report Fraud: +4 620-120-3200

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
15 Moneygram Experts are online
what do you need help with ?
15 Moneygram Experts are online
what do you need help with ?
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