mobstub Phone Number

N/A

Average Wait Time

on hold with mobstub

More mobstub Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

http://www.mobstub.com/contact_us

52 hours

mobstub Contact Info

Phone Number:

Email Support:
support@mobstub.com

Twitter:

Facebook:

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Everything you need to know about Contacting MobStub

MobStub offers exclusive deals on everyday items. Ranging from electronics to jewelry, users can shop almost everything at MobStub’s website. With a humongous customer base, it isn’t surprising that MobStub receives many customer support requests daily.

Best methods to contact MobStub

  • You can also mail them through their official email address i.e. support@mobstub.com and expect a reply within 100 hours.
  • Mobstub’s online help desk is available to users regarding complex issues. You can contact the help desk via mobstub.com.

Contacting MobStub customer service

There are various reasons for people to contact MobStub Customer Support. These include:

  • Tracking orders
  • Fraudulent charge issues
  • Requesting returns
  • Incomplete order delivered
  • Technical assistance

Tips for contacting MobStub Customer Service

To make sure your issue is handled professionally, follow the steps below:

  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to contacting MobStub Customer Service

Most of the users were happy with the customer service received. However, some users mentioned that they received incomplete orders and didn’t receive any update regarding the rest of the order. This is something uncommon for a user-friendly giant like MobStub.

Issues resolved by MobStub Customer Service

  • Resolving fraudulent charge issues
  • Return requests
  • Technical assistance
  • Tracking orders

Issue with MobStub unresolved? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You still have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • The help desk takes around 50 hours to fix user issues. Till then be patient and if you don’t receive a callback or reply within 50 hours, tag MobStub on Twitter and Facebook. The social media specialist over there might help resolve your issue.

Contacting mobstub support or customer service

mobstub customer support and customer service can be contacted via phone, email, and chat. Like most companies, mobstub uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. mobstub customer support agents receive basic training to support mobstub products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, mobstub support agents have templated and scripted answers to common questions. If mobstub agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since mobstub can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, mobstub uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from mobstub?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike mobstub, 6YA Experts are independent contractors who do not have any access to mobstub customer information or purchases.

While 6YA Experts can provide effective help on any mobstub product or service, they do not have access to your mobstub account and can’t assist with billing, or any non technical issue you have with mobstub.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from mobstub agents.

What is 6YA’s relationship with mobstub?

6YA and mobstub are not related. While 6YA Experts can provide help and support on most mobstub products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact mobstub!

6ya Experts have helped thousands of users with mobstub issues

Talk to a mobstub Expert in seconds!

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mobstub Contact Info

Phone Number:

Email Support:
support@mobstub.com

Twitter:

Facebook:

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14 mobstub Experts are online
what do you need help with ?
14 mobstub Experts are online
what do you need help with ?
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