Microsoft Phone Number

877-696-7786

Customer Service

Contact Number

15mins

Average Wait Time

on hold with Microsoft

Alternative Microsoft Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
15hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Microsoft Customer Service?

Issues Resolved
N/A
How often Microsoft resolves issues
N/A
Get better support!
Avg. Call Duration
01:50mins
How long it takes Microsoft to resolve
N/A
Too slow? Fix it now!

Why People are Calling Microsoft

Top Reasons

25%

Account

14%

Payments and Charges

7%

Activation/Cancellation

7%

Product/Service

47%

Other

Reasons customers like you called recently

24 Oct, 2021
24 Oct, 2021
24 Oct, 2021
24 Oct, 2021
23 Oct, 2021
23 Oct, 2021
23 Oct, 2021
23 Oct, 2021

Microsoft: 877-696-7786 Information

Phone Info Details
Phone number to dial 877-696-7786
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri: 9am-5pm PST
Best time to dial 9:15am
Average wait 15 minutes
Alternate methods phone, web, twitter

More Microsoft Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

800-936-5700

3 minutes

Technical Support

http://support.microsoft.com

5 hours

Microsoft Contact Info

Phone Number:
877-696-7786

Email Support:
wehelp@microsoft.com

Twitter:
@Microsoft_Cares

Facebook:
facebook.com/Microsoft

Microsoft Phone Numbers

Technical Support: 800-936-5700

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Microsoft doesn't need any introduction. It is one of the oldest tech giants that has revolutionized the world. Microsoft sells softwares and electronics globally. As a multinational company, Microsoft is busy receiving calls from customers spanning across the globe.

Best Methods to Contact Microsoft

  • The best method to contact Microsoft is calling 800-936-5700. Microsoft also offers an alternate number for new users. Dial 877-696-7786 to resolve your issue.
  • You can also access the online helpdesk via http://answers.microsoft.com/en-us and http://support.microsoft.com. The average time taken to fix a user issue is 20 hours.
  • You can also contact Microsoft through Twitter @Microsft_Cares. It is advisable to tweet around 10 in the morning.
  • Unfortunately, Microsoft doesn’t offer a live-chat and email support feature at this time.

Calling Microsoft Customer Support

There are a variety of reasons for which customers contact Microsoft tech. Some of them are:

  • Software installations
  • Setting up of equipment or device
  • Operating softwares
  • Issues related to troubleshooting
  • Repair services

Tips to ensure an effective call with Microsoft

Microsoft advises customers to visit the support section of their official website before requesting a callback.

  • Visit the 'Contact Us' page on the Microsoft website.
  • Choose the icon representing your product or service category from the drop-down menu.
  • Jot down your concern on the dialog box appearing on the website. You can also choose alternative methods of live-chat or callback requests for getting in touch with Microsoft.
  • Keep the product documents handy before you set a call with the support team.
  • Make sure to take notes.

User Reaction to Calling Microsoft Customer Service

Users have mixed reviews for Microsoft's Customer Service. While some have expressed content and satisfaction with services they received, some users reported inconsistent assistance by Microsoft.

Issues resolved by a Microsoft Customer Service Representative

Microsoft Tech support can assist users in resolving technical glitches, product installations, software subscriptions, and billing issues.

What Can't Be Resolved by Phone with Microsoft Customer Service?

Microsoft Tech cannot offer a general solution to return requests. You can contact your retailer for further assistance.

Microsoft's Call Unsuccessful? Follow the steps ahead

  • Make sure to take notes during your call with a Microsoft rep. If you haven't, try to recall your conversation with tech support and write it down. This information will be helpful in the near future.
  • Call Microsoft again.
  • Try Microsoft's live chat feature. Get in touch through live chat or social media accounts.
  • Have a written transcript of your communication. If you decide to proceed with legal actions, the written records can be useful. Get in touch with Microsoft's customer forums.

Contacting Microsoft support or customer service

Microsoft customer support and customer service can be contacted via phone, email, and chat. Like most companies, Microsoft uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Microsoft customer support agents receive basic training to support Microsoft products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Microsoft support agents have templated and scripted answers to common questions. If Microsoft agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Microsoft can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Microsoft uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Microsoft?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Microsoft, 6YA Experts are independent contractors who do not have any access to Microsoft customer information or purchases.

While 6YA Experts can provide effective help on any Microsoft product or service, they do not have access to your Microsoft account and can’t assist with billing, or any non technical issue you have with Microsoft.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Microsoft agents.

What is 6YA’s relationship with Microsoft?

6YA and Microsoft are not related. While 6YA Experts can provide help and support on most Microsoft products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Microsoft!

6ya Experts have helped thousands of users with Microsoft issues

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Microsoft Contact Info

Phone Number:
877-696-7786

Email Support:
wehelp@microsoft.com

Twitter:
@Microsoft_Cares

Facebook:
facebook.com/Microsoft

Microsoft Phone Numbers

Technical Support: 800-936-5700

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15 Microsoft Experts are online
what do you need help with ?
15 Microsoft Experts are online
what do you need help with ?
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