Metromile Phone Number

888-244-1702

Customer Service

Contact Number

2mins

Average Wait Time

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Metromile: 888-244-1702 Information

Phone Info Details
Phone number to dial 888-244-1702
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:15am
Average wait 2 minutes
Alternate methods phone

Metromile Contact Info

Phone Number:
888-244-1702

Email Support:

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Everything you need to know about contacting MetroMile

MetroMile is a San Francisco-based car insurance startup. MetroMile offers pay-per-mile car insurance, smart driving features, automated claims, vehicle information and licenses. MetroMile receives lots of customer service requests daily.

Best Methods to Contact MetroMile

Unfortunately, there is only one way to contact MetroMile. MetroMile offers a toll-free number for users to get in touch with a team rep. You can reach out to MetroMile by dialing 888-244-1702.

Calling MetroMile Customer Support

Here are some common reasons for people to call MetroMile customer support:

  • Billing and payment issues
  • Starting, modifying or canceling services
  • Tech support
  • Requesting repairs
  • Registering complaints
  • Reporting hacked accounts
  • Help with troubleshooting problems

Tips to ensure an effective call with MetroMile

You can ensure a productive call with MetroMile and get your issues resolved in no time with the following tips:

  • Make sure to dial the correct number.
  • Keep important information like account number, product details, invoice etc handy.
  • Have your notepad ready so that you can jot down important points for future reference.

User Reactions To Calling MetroMile Customer Service

The user reviews are mostly positive and satisfactory. However, some are dissatisfied with the lack of options to contact MetroMile.

Issues resolved by MetroMile Customer Service

MetroMile customer service provides effective solutions to a lot of issues. These include starting, changing or canceling services, providing tech support, registering complaints etc.

What Can't Be Resolved by Phone with MetroMile Customer Service?

MetroMile provides limited assistance in fraud and theft issues. You may have to contact your concerned bank for prior assistance.

MetroMile's call Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. Follow the steps below:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
  • Unfortunately, this is the only way of reaching out to MetroMile. Contact customer service again. Try calling different numbers. Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may help you.

Contacting Metromile support or customer service

Metromile customer support and customer service can be contacted via phone, email, and chat. Like most companies, Metromile uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Metromile customer support agents receive basic training to support Metromile products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Metromile support agents have templated and scripted answers to common questions. If Metromile agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Metromile can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Metromile uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Metromile?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Metromile, 6YA Experts are independent contractors who do not have any access to Metromile customer information or purchases.

While 6YA Experts can provide effective help on any Metromile product or service, they do not have access to your Metromile account and can’t assist with billing, or any non technical issue you have with Metromile.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Metromile agents.

What is 6YA’s relationship with Metromile?

6YA and Metromile are not related. While 6YA Experts can provide help and support on most Metromile products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Metromile!

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Metromile Contact Info

Phone Number:
888-244-1702

Email Support:

Twitter:

Facebook:

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
9 Metromile Experts are online
what do you need help with ?
9 Metromile Experts are online
what do you need help with ?
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