Metro PCS Phone Number

888-863-8768

Customer Service

Contact Number

13mins

Average Wait Time

on hold with Metro PCS

Alternative Metro PCS Contact Methods

14hours
Avg. Response Time on Twitter
Skip the wait!
38hours
Avg. Response Time on Facebook
Skip the wait!
13mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Metro PCS Customer Service?

Issues Resolved
11%
How often Metro PCS resolves issues
N/A
Get better support!
Avg. Call Duration
05:16mins
How long it takes Metro PCS to resolve
N/A
Too slow? Fix it now!

Why People are Calling Metro PCS

Top Reasons

24%

Payments and Charges

7%

Product/Service

6%

Request for Information

5%

Staff

58%

Other

Metro PCS: 888-863-8768 Information

Phone Info Details
Phone number to dial 888-863-8768
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 9am-7pm EST
Best time to dial 9:00am
Average wait 13 minutes
Alternate methods phone, web, facebook, twitter

More Metro PCS Contact Information

Contact Information Average Wait Time Avg. Wait Time

Corporate Offices

214-265-2550

N/A

Dealer Support

800-373-2876

N/A

Customer Service

611

N/A

Metro PCS Contact Info

Phone Number:
888-863-8768

Email Support:

Twitter:
@MetroPCS

Facebook:
facebook.com/MetroPCS

Metro PCS Phone Numbers

Corporate Offices: 214-265-2550

Dealer Support: 800-373-2876

Customer Service: 611

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Everything you need to know about Contacting MetroPCS

Metro PCS is a prepaid phone service. Being one of the largest and oldest prepaid brands, it isn’t surprising that Metro receives numerous customer support requests daily.

Best methods to contact Metro PCS

Metro offers various methods for users to get in touch with customer support. In total, there are two approved ways to contact Metro.

  • Metro offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-863-8768. The average waiting time is 18 minutes.
  • Metro’s online help desk is also available to users for a detailed conversation. You can contact the help desk via metropcs.com.

Calling Metro PCS customer service

There are various reasons for people to call Metro PCS Customer Support.These include:

  • Ordering new service
  • Changing existing services
  • Canceling phone service
  • Buying new devices
  • Billing issues
  • Technical assistance
  • Returning, upgrading, or replacing devices

Tips for calling Metro PCS Customer Service

For an effective and productive call with MteroPCS, follow the steps below:

  • If you’re calling from your MetroPCS phone, dial *611 for customer service and *99 to pay bills.
  • Keep the necessary documents with you. Have your billing copies, contract, or any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Metro PCS Customer Service

MetroPCS generally ensures user-friendly customer assistance to users. However, some users have complained of inconsistent assistance over the past few years. But overall, the customer service reviews are mostly satisfactory.

Issues resolved by Metro PCS Customer Service

  • Setting up accounts
  • Changing or canceling accounts
  • Technical assistance
  • Answering billing questions
  • General complaints

Issues that cannot be resolved by Metro PCS Customer Service

The customer service reps cannot resolve incompatibility issues between Metro PCS service and your device. Issues with a third-party financial product such as a debit card have to be resolved by the users only.

Call with Metro PCS unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Try other options: -

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as online support tickets. This gives you a written record of your communication with the rep.
  • Seek advice from social media users and Metro PCS experts through Twitter and Facebook. You can put your questions over there and someone might resolve your issue.
  • If nothing works, visit a Metro PCS retail store.

Contacting Metro PCS support or customer service

Metro PCS customer support and customer service can be contacted via phone, email, and chat. Like most companies, Metro PCS uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Metro PCS customer support agents receive basic training to support Metro PCS products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Metro PCS support agents have templated and scripted answers to common questions. If Metro PCS agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Metro PCS can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Metro PCS uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Metro PCS?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Metro PCS, 6YA Experts are independent contractors who do not have any access to Metro PCS customer information or purchases.

While 6YA Experts can provide effective help on any Metro PCS product or service, they do not have access to your Metro PCS account and can’t assist with billing, or any non technical issue you have with Metro PCS.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Metro PCS agents.

What is 6YA’s relationship with Metro PCS?

6YA and Metro PCS are not related. While 6YA Experts can provide help and support on most Metro PCS products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Metro PCS!

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Metro PCS Contact Info

Phone Number:
888-863-8768

Email Support:

Twitter:
@MetroPCS

Facebook:
facebook.com/MetroPCS

Metro PCS Phone Numbers

Corporate Offices: 214-265-2550

Dealer Support: 800-373-2876

Customer Service: 611

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12 Metro PCS Experts are online
what do you need help with ?
12 Metro PCS Experts are online
what do you need help with ?
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