Mercari Phone Number

888-325-2168

Customer Service

Contact Number

7mins

Average Wait Time

on hold with Mercari

Alternative Mercari Contact Methods

27hours
Avg. Response Time by Email
Skip the wait!
13hours
Avg. Response Time on Twitter
Skip the wait!
10hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Mercari Customer Service?

Issues Resolved
2%
How often Mercari resolves issues
N/A
Get better support!
Avg. Call Duration
01:04mins
How long it takes Mercari to resolve
N/A
Too slow? Fix it now!

Why People are Calling Mercari

Top Reasons

15%

Shipping and Delivery

11%

Account

10%

Return/Replace

8%

Request for Information

56%

Other

Mercari: 888-325-2168 Information

Phone Info Details
Phone number to dial 888-325-2168
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm PST
Best time to dial 9am
Average wait 7 minutes
Alternate methods phone, web, email, twitter, facebook

More Mercari Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

https://www.mercari.com/help_center/

13 hours

compliance@mercari.com

compliance@mercari.com

N/A

press@mercari.com

press@mercari.com

N/A

stories@mercari.com

stories@mercari.com

N/A

Mercari Contact Info

Phone Number:
888-325-2168

Email Support:
contact@mercari.com

Twitter:
@mercari_app

Facebook:
facebook.com/MercariApp

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Everything you need to know about Contacting Mercari

Mercari is a Japan-based e-commerce platform that enables merchants and consumers to buy and sell goods. Mercari customer support reps receive lots of support calls every day.

Best Methods to Contact Mercari

Mercari offers various methods for customers to get in touch with their support team. In total, there are three efficient ways to contact Mercari. These include:

  • Mercari offers a toll-free number for users to get in touch with a team rep. The best way to contact Mercari is by dialing 888-325-2168.
  • The next efficient way to seek support from Mercari will be to mail them at their official mail address, contact@mercari.com.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out https://www.mercari.com/help_center/ for more help.
  • Owing to the global pandemic, Mercari has discontinued some of its services. Currently, Mercari only offers phone-based customer support to users. To get on a call with the support team, users must submit a support request via Mercari’s official platforms.

Calling Mercari Customer Support

Here are some common reasons for people to call Mercari customer support:

  • Billing and payment issues
  • Technical assistance
  • Help with orders
  • Seeking Mercari usage trivia
  • Registering complaints
  • Reporting scams or frauds
  • Help with troubleshooting problems

Tips to ensure an effective call with Mercari

You can ensure a productive call with Mercari and get your issues resolved in no time with the following tips:

  • Make sure to dial the correct number.
  • Keep important information like account number, product details, invoice, etc. handy.
  • Have your notepad ready so that you to jot down important points for future reference.
  • If you are seeking technical aid, call when you are near your mobile or PC. It’s best to use a different device to call.

User Reactions To Calling Mercari Customer Service

Mercari generally ensures user-friendly customer assistance. The customer service has received some high appreciation from users. However, a fraction believes the escalation team for more serious issues can be improved.

Issues resolved by a Mercari Customer Service Representative

Mercari customer service provides effective solutions to a lot of questions. These include helping with orders, providing tech support, registering complaints, etc.

What Cannot Be Resolved by Phone with Mercari Customer Service?

  • There are instances where Mercari faces difficulty in delivering or collecting the package from your address. It may happen if you or other family members are away and no one is available to sign for packages.
  • Third-party sellers on Mercari may have delivery inconsistencies. If you have purchased from a third-party seller, you may experience an unwanted delay in the delivery of your orders. Mercari here may not intervene and speed up the process.
  • Mercari also cannot help much in instances of interpersonal disputes between buyers and sellers.

Call with Mercari Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may help you.
  • If your call feels unsatisfactory, try emailing Mercari customer support at their official mail address.
  • If the problem persists, visit Mercari's website and contact the help forum.
  • You can also try reaching out to Mercari's official social media handles.

Contacting Mercari support or customer service

Mercari customer support and customer service can be contacted via phone, email, and chat. Like most companies, Mercari uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Mercari customer support agents receive basic training to support Mercari products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Mercari support agents have templated and scripted answers to common questions. If Mercari agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Mercari can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Mercari uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Mercari?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Mercari, 6YA Experts are independent contractors who do not have any access to Mercari customer information or purchases.

While 6YA Experts can provide effective help on any Mercari product or service, they do not have access to your Mercari account and can’t assist with billing, or any non technical issue you have with Mercari.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Mercari agents.

What is 6YA’s relationship with Mercari?

6YA and Mercari are not related. While 6YA Experts can provide help and support on most Mercari products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Mercari!

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Mercari Contact Info

Phone Number:
888-325-2168

Email Support:
contact@mercari.com

Twitter:
@mercari_app

Facebook:
facebook.com/MercariApp

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9 Mercari Experts are online
what do you need help with ?
9 Mercari Experts are online
what do you need help with ?
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