Match.com Phone Number

800-926-2824

Customer Service

Contact Number

13mins

Average Wait Time

on hold with Match.com

Alternative Match.com Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Match.com Customer Service?

Issues Resolved
12%
How often Match.com resolves issues
N/A
Get better support!
Avg. Call Duration
04:13mins
How long it takes Match.com to resolve
N/A
Too slow? Fix it now!

Why People are Calling Match.com

Top Reasons

28%

Activation/Cancellation

18%

Account

11%

Payments and Charges

6%

Request for Information

37%

Other

Match.com: 800-926-2824 Information

Phone Info Details
Phone number to dial 800-926-2824
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-5pm CST
Best time to dial 8:05am
Average wait 13 minutes
Alternate methods phone, web

More Match.com Contact Information

Contact Information Average Wait Time Avg. Wait Time

Cancellations

800-326-5161

N/A

International Billing

800-449-7095

N/A

Match.com Contact Info

Phone Number:
800-926-2824

Email Support:
pr@match.com

Twitter:
@match

Facebook:
facebook.com/match

Match.com Phone Numbers

Cancellations: 800-326-5161

International Billing: 800-449-7095

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Everything you need to know about Contacting Match

Match is one of the oldest and most successful online dating websites. It serves more than 50 countries in 12 different languages. It isn’t surprising that Match receives many customer support requests daily.

Best methods to contact Match

Match offers different methods for users to get in touch with customer support. In total, there are two approved ways to contact Match.

  • Match offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-926-2824. The average waiting time is 18 minutes.
  • Match’s online help desk is also available to users for a detailed conversation. You can contact the help desk via Match.

Calling Match customer service

There are various reasons for people to call Match Customer Support. These include:

  • Assistance with starting, changing, or canceling accounts
  • Billing issues
  • Technical assistance with operating the website
  • Privacy issues

Tips for calling Match Customer Service

For an effective and productive call with Match, follow the steps below:

  • Call during the working hours i.e. Mon-Fri 8:00 a.m.- 5:00 p.m.Central Time. The best time to call Match is around 8:05 in the morning.
  • Keep all necessary documents with you. Have your confirmations, screenshots, and billing statements for reference while on call.
  • Keep your device handy if you face technical issues on the website or app. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Match Customer Service

Customers are generally unhappy with Match’s failure to provide phone-based customer service.

Issues resolved by Match Customer Service

Issues resolved by the customer service rep include:

  • Technical issues
  • Reporting frauds or abuses online
  • Changing account status
  • Billing issues

Issues that can’t be resolved by Match Customer Service

The customer service reps cannot help you with:

  • Interpersonal debates between users
  • Incompatibility issues between the application and your device.

Call with Match unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options: -

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Prepare all the necessary documents such as screenshots and previous correspondences before the second call.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This allows you to obtain a written record of communication.

Contacting Match.com support or customer service

Match.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Match.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Match.com customer support agents receive basic training to support Match.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Match.com support agents have templated and scripted answers to common questions. If Match.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Match.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Match.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Match.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Match.com, 6YA Experts are independent contractors who do not have any access to Match.com customer information or purchases.

While 6YA Experts can provide effective help on any Match.com product or service, they do not have access to your Match.com account and can’t assist with billing, or any non technical issue you have with Match.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Match.com agents.

What is 6YA’s relationship with Match.com?

6YA and Match.com are not related. While 6YA Experts can provide help and support on most Match.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Match.com!

6ya Experts have helped thousands of users with Match.com issues

Talk to a Match.com Expert in seconds!

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Match.com Contact Info

Phone Number:
800-926-2824

Email Support:
pr@match.com

Twitter:
@match

Facebook:
facebook.com/match

Match.com Phone Numbers

Cancellations: 800-326-5161

International Billing: 800-449-7095

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13 Match.com Experts are online
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13 Match.com Experts are online
what do you need help with ?
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