Malwarebytes Phone Number

408-852-4336

Customer Service

Contact Number

3mins

Average Wait Time

on hold with Malwarebytes

Alternative Malwarebytes Contact Methods

3hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Malwarebytes Customer Service?

Issues Resolved
N/A
How often Malwarebytes resolves issues
N/A
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Avg. Call Duration
01:55mins
How long it takes Malwarebytes to resolve
N/A
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Why People are Calling Malwarebytes

Top Reasons

22%

Activation/Cancellation

19%

Payments and Charges

10%

Account

5%

Product/Service

44%

Other

Malwarebytes: 408-852-4336 Information

Phone Info Details
Phone number to dial 408-852-4336
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 10:15am
Average wait 3 minutes
Alternate methods phone, email, web

More Malwarebytes Contact Information

Contact Information Average Wait Time Avg. Wait Time

dmca@malwarebytes.com

dmca@malwarebytes.com

N/A

privacy@malwarebytes.com

privacy@malwarebytes.com

N/A

policies@malwarebytes.com

policies@malwarebytes.com

N/A

Malwarebytes Contact Info

Phone Number:
408-852-4336

Email Support:
support@malwarebytes.org

Twitter:
@malwarebytes

Facebook:
facebook.com/Malwarebytes

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Everything you need to know about Contacting Malwarebytes

Malwarebytes is an anti-malware software for Microsoft Windows, macOS, Android, and iOS. It protects user devices against malware, ransomware, malicious websites, and online threats. With over 30 million users, Malwarebytes receives many customer support requests daily.

Best methods to contact Malwarebytes

Malwarebytes offers various methods for users to get in touch with customer support. In total, there are three ways to contact Malwarebytes.

  • Malwarebytes offers a toll-free number for users across the globe to get in touch with the support team. Dial 408-852-4336. The average waiting time is 2 minutes.
  • You can also mail them through their official email address i.e. support@malwarebytes.org. You can expect a reply within 3 hours.
  • Malwarebytes’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via malwarebytes.org.

Calling Malwarebytes customer service

Here are some common reasons for people to call Malwarebytes customer support:

  • Canceling account
  • Upgrading account
  • Requesting refund
  • Transferring service
  • Technical assistance
  • Accessing account

Tips for calling Malwarebytes Customer Service

For an effective and productive call, follow the steps below:

  • Call during the working hours i.e. 9 a.m. - 5 p.m. EST on weekdays. The best time to call Malwarebytes is 9 a.m.
  • Keep the necessary documents with you. Have your billing copies, account details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Malwarebytes Customer Service

There have been mixed responses among customers regarding the Malwarebytes support team. Some were frustrated over their calls going unanswered while others only had good words for the agents.

Issues resolved by Malwarebytes Customer Service

  • Refund issues
  • Technical assistance
  • Help with using features
  • Canceling or upgrading account

Call with Malwarebytes unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options: -

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as email support. This gives you a written record of your communication with the rep.

Contacting Malwarebytes support or customer service

Malwarebytes customer support and customer service can be contacted via phone, email, and chat. Like most companies, Malwarebytes uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Malwarebytes customer support agents receive basic training to support Malwarebytes products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Malwarebytes support agents have templated and scripted answers to common questions. If Malwarebytes agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Malwarebytes can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Malwarebytes uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Malwarebytes?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Malwarebytes, 6YA Experts are independent contractors who do not have any access to Malwarebytes customer information or purchases.

While 6YA Experts can provide effective help on any Malwarebytes product or service, they do not have access to your Malwarebytes account and can’t assist with billing, or any non technical issue you have with Malwarebytes.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Malwarebytes agents.

What is 6YA’s relationship with Malwarebytes?

6YA and Malwarebytes are not related. While 6YA Experts can provide help and support on most Malwarebytes products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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Malwarebytes Contact Info

Phone Number:
408-852-4336

Email Support:
support@malwarebytes.org

Twitter:
@malwarebytes

Facebook:
facebook.com/Malwarebytes

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13 Malwarebytes Experts are online
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13 Malwarebytes Experts are online
what do you need help with ?
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