Everything you need to know about Contacting Lynda
A subsidiary of LinkedIn, Lynda is an American website that offers online lectures by experts on software, creative and business skills. It is used widely across the globe and remains busy tackling customer issues.
Best Methods to Contact Lynda
Unfortunately, Lynda doesn't offer enough methods to contact the support team. Lynda’s online help desk is available to users for a detailed conversation. You can contact the help desk via help.lynda.com. The average time to fix issues is 40 hours.
Contacting Lynda Customer Service
Here are some common reasons for people to contact Lynda:
- Overcharging and strange charging issues
- Account access issues
- Password recovery
Tips to Contact Lynda Customer Service
- Head over to Lynda’s website and find the support tab. Tap the contact button and fill up the support form.
- Authenticate your issue with screenshots and other necessary documents.
- The busiest time to contact the help desk is 9:15 a.m. Try not to reach them during this time.
- Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
- Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
- Take notes during the conversation. You may want to refer to these later on.
Users Reactions To Contacting Lynda Customer Service
There have been mixed responses from users over Lynda’s support team. Most users are unhappy with the unavailability of calling facilities. However, some find the reps to be supportive and well-trained.
Issues Resolved by Lynda Customer Service
Many issues are successfully resolved by the representative. These include issues with charges, accessing user accounts and technical glitches.
What Cannot Be Resolved by Lynda Customer Service
Lynda is not accountable for device incompatibility. Also, Lynda may not help you with an unstable internet connection. Communicate with your ISP for more help here.
Contact with Lynda Unsuccessful? Follow The Step Below
If you are not satisfied with the response received from Lynda. Don't worry and follow the steps below:
- Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
- Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
Contacting lynda.com support or customer service
lynda.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, lynda.com uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. lynda.com customer support agents receive basic training to support lynda.com products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, lynda.com support agents have templated and scripted answers to common questions. If lynda.com
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since lynda.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, lynda.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from lynda.com?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
lynda.com, 6YA Experts are independent contractors who do not have any access to lynda.com customer information or purchases.
While 6YA Experts can provide effective help on any lynda.com product or service, they do not have access to your lynda.com account and
can’t assist with billing, or any non technical issue you have with lynda.com.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from lynda.com
What is 6YA’s relationship with lynda.com?
6YA and lynda.com are not related. While 6YA Experts can provide help and support on most lynda.com products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.