Lyft Phone Number

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Lyft Contact Info

Phone Number:

Email Support:

Twitter:
@asklyft

Facebook:

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Lyft is a rideshare company, operating in the United States and Canada. With a particularly significant presence in the U.S., hundreds of riders contact Lyft daily.

Best methods to contact Lyft

Unfortunately, Lyft’s only available customer support method is their help desk. The Online help desk is available to users for a detailed conversation regarding complex issues. You can contact the help desk via lyft.com. The average time to fix issues is 38 hours.

Calling Lyft Customer Support

There are various reasons for which riders call Lyft Customer Support. Some of them include:

  • Routine driver concerns such as late rides, rude drivers
  • Technical assistance
  • To inquire about rides in a specific area
  • Service charges

Although Lyft offers a calling service to its customers, you might not be able to reach them directly.

Tips for calling Lyft Customer Support

Since Lyft doesn't provide exclusive phone-based customer services, you can seek support through their app by answering some basic questions.

However, if you do have a serious safety issue, you can enter your mobile number through the app and the Lyft team will get in touch at their earliest convenience. In emergencies, the Lyft app also has an in-car safety feature that directly connects you with ADT security professionals, who then can contact 911.

Rider experiences with Lyft Customer Support

Several users have expressed their discontent openly with Lyft’s decision to not offer phone-based customer assistance. Most find email-based services unsupportive. Moreover, several media outlets and regular users have accused Lyft's reps of scripted responses.

However, things are changing with time and Lyft is working hard to ensure a clean image among users.

Issues addressed by the Phone-Based Customer Service

Lyft offers phone-based customer service in special circumstances only. If you sense danger around you, from either the driver or the vehicle, contact 911 immediately. Make sure you demand a callback from Lyft to explain the whole incident so the company may ensure proper functioning the next time.

Lyft ensures the resolution of general customer issues through Lyft's app-based customer service. These include:

  • General questions
  • Driver complaints
  • Credit card disputes

Unsatisfied with Lyft's customer service call? Here’s what you can do next

If somehow, you feel disappointed with Lyft's support group response, you can still opt for different ways to address your issue.

  • Safety is a must for everyone. You can contact law enforcement in your area if you feel that the public’s safety is being compromised.
  • Everyone has different expertise and training. If you feel the first representative couldn’t help you, you can always call again. The second representative might be able to help you properly.
  • Opt for text-based communication or contact Lyft through social media. Social media specialists are generally more responsive.
  • You can also write and send postal mails to the company. Postal mails are an effective way of showing severity of an issue. Although the idea sounds a little time-consuming, it might help you professionally resolve your issues.
  • If you feel Lyft is not cooperating, you can always file a complaint to the respective government agency in your area (if there are any) and with enough complaints, it might result in Lyft getting into action.

Contacting Lyft support or customer service

Lyft customer support and customer service can be contacted via phone, email, and chat. Like most companies, Lyft uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Lyft customer support agents receive basic training to support Lyft products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Lyft support agents have templated and scripted answers to common questions. If Lyft agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Lyft can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Lyft uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Lyft?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Lyft, 6YA Experts are independent contractors who do not have any access to Lyft customer information or purchases.

While 6YA Experts can provide effective help on any Lyft product or service, they do not have access to your Lyft account and can’t assist with billing, or any non technical issue you have with Lyft.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Lyft agents.

What is 6YA’s relationship with Lyft?

6YA and Lyft are not related. While 6YA Experts can provide help and support on most Lyft products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Lyft!

6ya Experts have helped thousands of users with Lyft issues

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Lyft Contact Info

Phone Number:

Email Support:

Twitter:
@asklyft

Facebook:

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
11 Lyft Experts are online
what do you need help with ?
11 Lyft Experts are online
what do you need help with ?
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