Everything you need to know about Contacting LogMeIn
LogMeIn is a private computer software company that offers cloud-based softwares for businesses.
Best Methods to Contact LogMeIn
LogMeIn offers limited methods for customer support. LogMeIn offers a toll-free number for users to get in touch with a team rep. You can reach out to a rep by dialing 866-478-1805.
Calling LogMeIn Customer Service
There are various reasons for people to contact LogMeIn Customer Support. These include:
- Return requests
- Order tracking
- Registering complaints
- Help with troubleshooting problems
Tips to Ensure an Effective Call With LogMeIn
To ensure a smooth talk with the representative, follow the steps below:
- Make sure you are calling the correct number.
- The calling facilities are available from 2 pm-7 pm on weekdays. The best time to dial LogMeIn is around 1:15 pm.
- Keep important information like account number, product details, invoice, etc handy.
- Sit with a pen and paper. Take notes of your conversation with the representative.
User Reactions To Calling LogMeIn Customer Service
LogMeIn ensures user-friendly customer assistance and effective resolution of problems. Except for a few, most users seem content with the service provided.
Issues Resolved by Phone with LogMeIn Customer Service
Many issues are resolved successfully by the representative. Some of these include approving return requests, making changes to the order, and technical support.
What Cannot Be Resolved by Phone with LogMeIn Customer Service?
- LogMeIn is not responsible for incompatibility with third-party devices. You will have to contact the customer support team of your respective device.
- In cases of an unstable internet connection, call your ISP. LogMeIn cannot be of much help to you.
Call with LogMeIn Unsuccessful? Follow the Step Below
There are cases where your call may drop or the issue persists, don't worry. Try these options:
- Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
- Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
Contacting LogMeIn support or customer service
LogMeIn customer support and customer service can be contacted via phone, email, and chat. Like most companies, LogMeIn uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. LogMeIn customer support agents receive basic training to support LogMeIn products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, LogMeIn support agents have templated and scripted answers to common questions. If LogMeIn
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since LogMeIn can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, LogMeIn uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from LogMeIn?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
LogMeIn, 6YA Experts are independent contractors who do not have any access to LogMeIn customer information or purchases.
While 6YA Experts can provide effective help on any LogMeIn product or service, they do not have access to your LogMeIn account and
can’t assist with billing, or any non technical issue you have with LogMeIn.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from LogMeIn
What is 6YA’s relationship with LogMeIn?
6YA and LogMeIn are not related. While 6YA Experts can provide help and support on most LogMeIn products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.