Lenovo Phone Number

855-253-6686

Customer Service

Contact Number

2mins

Average Wait Time

on hold with Lenovo

Alternative Lenovo Contact Methods

38hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Lenovo Customer Service?

Issues Resolved
22%
How often Lenovo resolves issues
N/A
Get better support!
Avg. Call Duration
01:47mins
How long it takes Lenovo to resolve
N/A
Too slow? Fix it now!

Why People are Calling Lenovo

Top Reasons

20%

Product/Service

9%

Shipping and Delivery

7%

Staff

2%

Activation/Cancellation

62%

Other

Reasons customers like you called recently

20 Oct, 2021
20 Oct, 2021
18 Oct, 2021
17 Oct, 2021
17 Oct, 2021
15 Oct, 2021
14 Oct, 2021
14 Oct, 2021

Lenovo: 855-253-6686 Information

Phone Info Details
Phone number to dial 855-253-6686
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-7pm EST
Best time to dial 9:15am
Average wait 2 minutes
Alternate methods phone, chat, email, web

More Lenovo Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-565-3344

N/A

Technical Support

800-426-7378

N/A

Lenovo Contact Info

Phone Number:
855-253-6686

Email Support:
frontoffice@uk.ibm.com

Twitter:
@lenovous

Facebook:
facebook.com/lenovoUS

Lenovo Phone Numbers

Customer Service: 800-565-3344

Technical Support: 800-426-7378

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Everything you need to know about contacting Lenovo

Lenovo is a pioneer in manufacturing and selling laptops, peripherals, and digital devices. As a leading tech giant spanning 160 nations, Lenovo receives hundreds of assistance request calls.

Best Methods to Contact Lenovo

Lenovo offers various methods for customers to get in touch with their support team. These include:

  • Lenovo offers a toll-free number for users to get in touch with a team rep. The best way to contact Lenovo is by dialing 855-252-6686. Other alternate numbers are:
    • 800-426-3344 for technical support
    • For corporate affairs, dial 800-426-7378
  • The next efficient way to seek support from Lenovo is to mail them at their official email address, frontoffice@uk.ibm.com. You may expect a reply in the next 38 hours.
  • The support team also offers online help desks and community forums for detailed conversations. You can check out help.lenovo.com for more information.
  • Access Lenovo’s live-chat option via http://shop.lenovo.com/us/en/landing_pa

Calling Lenovo Customer Support

Users call Lenovo customer support for the following reasons:

  • Tracking Orders
  • Billing inquiries
  • Technical assistance
  • Product inquiry
  • Making changes to existing orders
  • Troubleshooting
  • Return and repair requests

Best Tips for Calling Lenovo Customer Service

  • Being a global brand, the company's multiple divisions have their specific customer service departments. Before dialing directly to Lenovo's official numbers, head over to its official website and find the right number to dial.
  • The standard customer service hours are 8 AM- 9 PM Eastern Time. Make sure you call within this time range only.
  • Keep important information handy before visiting Lenovo's website. They require sign-in details, name, and model number of your product to direct your case to the correct branch.
  • Have other useful documents with you before calling. Include all your previous invoices, product serial numbers, billing statements, receipts, and warranty cards in the above list.
  • Take notes during your conversation with the Lenovo rep.

User Reactions to Calling Lenovo Customer Support

There have been mixed reviews about the efficiency of Lenovo's customer support department. Most users have expressed their dissatisfaction openly with the level of assistance received. Lenovo generally restricts itself to not intervene between buyers and retailers, upsetting most users. Lenovo's agents have been accused of not taking real actions and keeping users waiting for long hours. Also, Lenovo has a slow repair mechanism for products under warranty leading to dissatisfaction among consumers.

Issues Resolved by Lenovo Customer Support

Lenovo customer service can solve the following issues:

  • Repair requests
  • Return status
  • Troubleshooting
  • Technical support
  • Warranty claims
  • Checking and confirming Invoices
  • Assisting members with using Lenovo devices

What Cannot Be Resolved by Phone With Lenovo?

  • There are cases where Lenovo faces difficulty in delivering the device to your address. It may happen if you or other family members are away and no one is available to sign for packages.
  • Lenovo has a limited say in cases involving third-party retailers. In billing or return issues, you are advised to directly contact your retailer before Lenovo.
  • In cases involving repairs and returns, you have to physically visit the retail shop or Lenovo Help Center.

Lenovo Call Unsuccessful? Follow the steps below

  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent with more expertise and training. He may support you better than the first rep.
  • Try alternate ways of getting in touch. Use social media handles to tag or contact Lenovo.
  • Use Lenovo's online community and forums. You may get the chance to meet some experienced Lenovo users and in-house moderators. They may help you in resolving your concern.

Contacting Lenovo support or customer service

Lenovo customer support and customer service can be contacted via phone, email, and chat. Like most companies, Lenovo uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Lenovo customer support agents receive basic training to support Lenovo products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Lenovo support agents have templated and scripted answers to common questions. If Lenovo agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Lenovo can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Lenovo uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Lenovo?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Lenovo, 6YA Experts are independent contractors who do not have any access to Lenovo customer information or purchases.

While 6YA Experts can provide effective help on any Lenovo product or service, they do not have access to your Lenovo account and can’t assist with billing, or any non technical issue you have with Lenovo.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Lenovo agents.

What is 6YA’s relationship with Lenovo?

6YA and Lenovo are not related. While 6YA Experts can provide help and support on most Lenovo products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Lenovo!

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Lenovo Contact Info

Phone Number:
855-253-6686

Email Support:
frontoffice@uk.ibm.com

Twitter:
@lenovous

Facebook:
facebook.com/lenovoUS

Lenovo Phone Numbers

Customer Service: 800-565-3344

Technical Support: 800-426-7378

Similar Company Phone Numbers

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13 Lenovo Experts are online
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13 Lenovo Experts are online
what do you need help with ?
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