Everything you need to know about Contacting Kia Motors Co.
Headquartered in South Korea, Kia Motors Co. manufactures and markets vehicles and repair parts. Kia Motors is a popular name in its niche and receives lots of customer service requests every day.
Best methods to contact Kia Motor Co. Support
- Kia Motor Co. offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-333-4542.
- You can also seek help from the online help support at http://www.kia.com/worldwide/contactus.aspx#
- The third recommended way is to browse help at Help@kia.com.
Calling Kia Motor Co. Customer Service
There are various reasons for users to call Kia Motor Co Customer Service. These include:
- Vehicle-related issues
- Asking about Kia’s services
- Technical assistance
- Requesting roadside assistance
- Location-related inquiries
Tips to Ensure an Effective Call With Kia Motor Co. Customer Service
To make a smooth call with a Kia Motor Co. representative, follow the below steps:
- Make sure you are dialing the correct number. Kia Motors offers a 24-hour calling facility. However, it is advisable to make a call around 9:30 in the morning. It’s the time when the reps are least occupied.
- Keep the necessary documents with you. Have your account details, any form of prior communication for reference while on call.
- Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
- Take notes during the conversation. You may want to refer to these later on.
Users Reactions To Calling Kia Motor Co. Customer Service
There haven’t been significant complaints against Kia Motor’s reps available online. We may assume that the support team is well-trained and user-friendly.
Issues Resolved by Phone with Kia Motor Co. Customer Service
The representative solves common problems including requests for booking a car, change or cancel a booking, questions related to overcharging, and strange charges.
Call with Kia Motor Co. Unsuccessful? Follow the Steps Below
- Review your notes on the conversation with the representative and figure out the points of miscommunication.
- Make another call and describe your issue in a better way. This time the representative may resolve the matter.
- If a call does not work, try to contact Kia through the email available on their help desk. Send required documents, screenshots as proof of your problem. It will help the representative to understand and resolve your issue.
Contacting kia support or customer service
kia customer support and customer service can be contacted via phone, email, and chat. Like most companies, kia uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. kia customer support agents receive basic training to support kia products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, kia support agents have templated and scripted answers to common questions. If kia
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since kia can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, kia uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from kia?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
kia, 6YA Experts are independent contractors who do not have any access to kia customer information or purchases.
While 6YA Experts can provide effective help on any kia product or service, they do not have access to your kia account and
can’t assist with billing, or any non technical issue you have with kia.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from kia
What is 6YA’s relationship with kia?
6YA and kia are not related. While 6YA Experts can provide help and support on most kia products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.