kayak Phone Number

978-451-0771

Customer Service

Contact Number

44mins

Average Wait Time

on hold with kayak

Alternative kayak Contact Methods

N/A
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is kayak Customer Service?

Issues Resolved
3%
How often kayak resolves issues
N/A
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Avg. Call Duration
01:45mins
How long it takes kayak to resolve
N/A
Too slow? Fix it now!

Why People are Calling kayak

Top Reasons

19%

Request for Information

13%

Product/Service

12%

Activation/Cancellation

5%

Refund

51%

Other

Reasons customers like you called recently

23 Oct, 2021
20 Oct, 2021
19 Oct, 2021
16 Oct, 2021
12 Oct, 2021
08 Oct, 2021
06 Oct, 2021
05 Oct, 2021

kayak: 978-451-0771 Information

Phone Info Details
Phone number to dial 978-451-0771
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-5pm EST
Best time to dial 8:15am
Average wait 44 minutes
Alternate methods phone, web

More kayak Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

855-529-2501

21 minutes

Customer Service

http://www.kayak.com/help

3 hours

Headquarters

203-899-3100

N/A

bdcontact@kayak.com

bdcontact@kayak.com

N/A

trips@kayak.com

trips@kayak.com

N/A

copyright@kayak.com

copyright@kayak.com

N/A

adsales@kayak.com

adsales@kayak.com

N/A

marketingcontact@kayak.com

marketingcontact@kayak.com

N/A

kayak Contact Info

Phone Number:
978-451-0771

Email Support:
mobilecontact@kayak.com

Twitter:
@kayak

Facebook:
facebook.com/kayak

kayak Phone Numbers

Customer Service: 855-529-2501

Headquarters: 203-899-3100

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Everything you need to know about Contacting Kayak

Kayak is a travel agency and metasearch engine. Operated by Booking Holdings, Kayak receives lots of customer support requests every day.

Best Methods to Contact Kayak

Kayak offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Kayak. These include:

  • Kayak offers a toll-free number for users to get in touch with a team rep. The best way to contact Kayak is by dialing 978-451-0771. You can also dial 855-529-2501.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out http://www.kayak.com/help for more help.

Calling Kayak Customer Support

Here are some common reasons for people to call Kayak customer support:

  • Billing and payment issues
  • Account access issues
  • Technical assistance with the app
  • Booking requests
  • Refund requests
  • Requesting help with itinerary
  • Registering complaints with service provided

Tips to ensure an effective call with Kayak

  • It is advisable to have a pen and paper handy before calling. That way, you can jot down any important points for future use.
  • If you’re unable to find your lodging or feel unsafe, make sure to move somewhere safe first. Move to a secure environment like a cafe and then place your call.
  • Keep all the appropriate information handy. These include the invoice, account details, flight or car rental details, credit/debit card details, etc.
  • If you are seeking technical assistance, keep your device handy. It is advisable to use another phone to connect with the representative.

User Reactions To Calling Kayak Customer Service

Kayak is responsive to consumer needs and requests. The customer service representatives are able to resolve most issues much to user satisfaction. There aren't many complaints about the actual service received online or in the news media

Issues resolved by a Kayak Customer Service Representative

Kayak customer support provides effective solutions to many problems. Some of these include billing issues, tech support, providing refunds, etc.

What Can't Be Resolved by Phone with Kayak Customer Service?

  • Kayak service agents might suggest a workaround in instances of canceled flights. However, they can't help if the airline cancels a flight due to reasons like bad weather.
  • The Kayak customer rep cannot issue refunds if you are facing personal disputes and there has been no violation of Kayak terms.

Call with Kayak Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. Try the following:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
  • Contact customer service again. Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
  • If it doesn't work, address your issue with the help forum.

Contacting kayak support or customer service

kayak customer support and customer service can be contacted via phone, email, and chat. Like most companies, kayak uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. kayak customer support agents receive basic training to support kayak products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, kayak support agents have templated and scripted answers to common questions. If kayak agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since kayak can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, kayak uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from kayak?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike kayak, 6YA Experts are independent contractors who do not have any access to kayak customer information or purchases.

While 6YA Experts can provide effective help on any kayak product or service, they do not have access to your kayak account and can’t assist with billing, or any non technical issue you have with kayak.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from kayak agents.

What is 6YA’s relationship with kayak?

6YA and kayak are not related. While 6YA Experts can provide help and support on most kayak products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact kayak!

6ya Experts have helped thousands of users with kayak issues

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kayak Contact Info

Phone Number:
978-451-0771

Email Support:
mobilecontact@kayak.com

Twitter:
@kayak

Facebook:
facebook.com/kayak

kayak Phone Numbers

Customer Service: 855-529-2501

Headquarters: 203-899-3100

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12 kayak Experts are online
what do you need help with ?
12 kayak Experts are online
what do you need help with ?
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