Kaspersky Phone Number

866-525-9094

Customer Service

Contact Number

33mins

Average Wait Time

on hold with Kaspersky

Alternative Kaspersky Contact Methods

38hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Kaspersky Customer Service?

Issues Resolved
13%
How often Kaspersky resolves issues
N/A
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Avg. Call Duration
01:05mins
How long it takes Kaspersky to resolve
N/A
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Why People are Calling Kaspersky

Top Reasons

35%

Activation/Cancellation

13%

Refund

9%

Account

4%

Payments and Charges

39%

Other

Reasons customers like you called recently

18 Sep, 2021
11 Sep, 2021
01 Sep, 2021
26 Aug, 2021
26 Aug, 2021
23 Jul, 2021
26 Jun, 2021
07 Jun, 2021

Kaspersky: 866-525-9094 Information

Phone Info Details
Phone number to dial 866-525-9094
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sun 8am-5pm EST
Best time to dial 10:15am
Average wait 33 minutes
Alternate methods phone, email, web

More Kaspersky Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

866-328-5700

N/A

Kaspersky Contact Info

Phone Number:
866-525-9094

Email Support:
info@kaspersky.com

Twitter:
@Kaspersky

Facebook:
facebook.com/Kaspersky

Kaspersky Phone Numbers

Technical Support: 866-328-5700

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Everything you need to know about Contacting Kaspersky

Kaspersky is a leading distributor of cybersecurity and anti-virus services. It provides security for residential and business accounts. Kaspersky has the largest market share of cybersecurity software vendors in Europe. With over 400 million users, it isn’t surprising that Kaspersky receives numerous customer support requests daily.

Best methods to contact Kaspersky

Kaspersky offers various methods for users to get in touch with customer support. In total, there are three recommended ways to contact Kaspersky.

  • Kaspersky offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-525-9094. The average waiting time is 33 minutes.
  • You can also mail them through their official email address i.e. info@kaspersky.com. You can expect a reply within 38 hours.
  • Kaspersky’s online help desk is also available to users for a detailed conversation. You can contact the help desk via usa.kaspersky.com.

Calling Kaspersky Lab customer service

Here are some common reasons for people to call Kaspersky Lab Customer Support:

  • Requesting returns
  • Changing or canceling orders
  • Tracking orders
  • Technical assistance

Tips for calling Kaspersky Lab Customer Service

For an effective and productive call, follow the steps below:

  • Call during the working hours i.e. 8 a.m. - 5 p.m. EST. The best time to call Kaspersky is 9 a.m.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Kaspersky Lab Customer Service

Kaspersky has received mixed responses for its customer assistance. The common remarks are:

  • Some users weren’t able to cancel auto-renewal subscriptions despite contacting the support team multiple times.
  • Customer service reps were unsupportive.
  • Some users received only a partial refund upon cancelation of service.

Issues resolved by Kaspersky Lab Customer Service

  • Refund issues
  • Technical assistance
  • Help with using features
  • Tracking orders
  • Canceling or canceling orders

Call with Kaspersky Lab unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as email support. This gives you a written record of your communication with the rep.

Contacting Kaspersky support or customer service

Kaspersky customer support and customer service can be contacted via phone, email, and chat. Like most companies, Kaspersky uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Kaspersky customer support agents receive basic training to support Kaspersky products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Kaspersky support agents have templated and scripted answers to common questions. If Kaspersky agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Kaspersky can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Kaspersky uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Kaspersky?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Kaspersky, 6YA Experts are independent contractors who do not have any access to Kaspersky customer information or purchases.

While 6YA Experts can provide effective help on any Kaspersky product or service, they do not have access to your Kaspersky account and can’t assist with billing, or any non technical issue you have with Kaspersky.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Kaspersky agents.

What is 6YA’s relationship with Kaspersky?

6YA and Kaspersky are not related. While 6YA Experts can provide help and support on most Kaspersky products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Kaspersky!

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Kaspersky Contact Info

Phone Number:
866-525-9094

Email Support:
info@kaspersky.com

Twitter:
@Kaspersky

Facebook:
facebook.com/Kaspersky

Kaspersky Phone Numbers

Technical Support: 866-328-5700

Similar Company Phone Numbers

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15 Kaspersky Experts are online
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15 Kaspersky Experts are online
what do you need help with ?
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