Everything you need to know about contacting Kabam
Headquartered in Vancouver, Kabam is an online mobile gaming company, best known for games like Marvel Contest of Champions and Transformers: Forged to Fight.
Kabam is famous across generations and tackles lots of customer support calls every day.
Best Methods to Contact Kabam
Unfortunately, Kabam provides limited methods of contacting the support team. The online helpdesk feature is also available to users for a detailed conversation regarding complex issues. The average waiting time is 15 mins.
Contacting Kabam Customer Service
- Technical assistance
- Seeking product details
- Modifying account details
- Requesting returns
- Claiming refunds
- Reporting hacked account
- Cancellation of account
- Issues in accessing the account
- Missing items
Tips to Contact Kabam Customer Service
- Visit the official Kabam website and head over to the support option. Fill the support request form between 9 am-5 pm on weekdays. You may also visit FAQs available on Kabam website.
- Attach screenshots and other necessary information to authenticate your issue.
- Keep all the appropriate information handy. These include the invoice, product details, credit/debit card details etc.
Users Reaction On Contacting Kabam Customer Service
Kabam has a high response rate towards support requests. The user reviews are mostly positive and satisfactory. However, users have often complained of limited support methods offered by Kabam.
Issues Resolved by Kabam Customer Service
The representatives of Kabam are experts in resolving the issues quickly. These include the problems during in-game experience, hacked accounts, canceling the account, product details, felicitating refunds, providing tech support etc.
What Cannot Be Resolved by Contacting Kabam
Kabam is not accountable for incompatibility issues with third-party hardware. You might have to return your product or change your device.
The customer support rep cannot provide much support in case of device damage. You'll have to get it to a repair centre or schedule a tech visit.
Contact with Kabam Unsuccessful? Follow The Step Ahead
There are cases where your call may drop or the issue persists, don't worry. There still are options:
- Make notes in your call with the representative. In case the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
- Contact customer service again. Different service agents have different levels of training, knowledge and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
- Ensure a stable internet connection.
Contacting kabam support or customer service
kabam customer support and customer service can be contacted via phone, email, and chat. Like most companies, kabam uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. kabam customer support agents receive basic training to support kabam products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, kabam support agents have templated and scripted answers to common questions. If kabam
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since kabam can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, kabam uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from kabam?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
kabam, 6YA Experts are independent contractors who do not have any access to kabam customer information or purchases.
While 6YA Experts can provide effective help on any kabam product or service, they do not have access to your kabam account and
can’t assist with billing, or any non technical issue you have with kabam.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from kabam
What is 6YA’s relationship with kabam?
6YA and kabam are not related. While 6YA Experts can provide help and support on most kabam products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.