JustFly Phone Number

+1 800-717-5015

Customer Service

Contact Number

12mins

Average Wait Time

on hold with JustFly

Alternative JustFly Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is JustFly Customer Service?

Issues Resolved
9%
How often JustFly resolves issues
N/A
Get better support!
Avg. Call Duration
07:54mins
How long it takes JustFly to resolve
N/A
Too slow? Fix it now!

Why People are Calling JustFly

Top Reasons

17%

Activation/Cancellation

14%

Request for Information

9%

Return/Replace

8%

Refund

52%

Other

JustFly: +1 800-717-5015 Information

Phone Info Details
Phone number to dial +1 800-717-5015
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9am
Average wait 12 minutes
Alternate methods phone

More JustFly Contact Information

Contact Information Average Wait Time Avg. Wait Time

nick.hart@justfly.com

nick.hart@justfly.com

N/A

legal@justfly.com

legal@justfly.com

N/A

media@justfly.com

media@justfly.com

N/A

JustFly Contact Info

Phone Number:
+1 800-717-5015

Email Support:
support@justfly.com

Twitter:
@JustFlyGlobal

Facebook:
facebook.com/JustFlyGlobal

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Everything you need to know about Contacting Justfly

Justfly is an online travel agency that provides amazing deals on flights across the globe. With a huge customer reach, it receives many customer support requests daily.

Best methods to contact Justfly

Justfly offers phone-based customer support for users to get in touch with customer support. Dial +1 800-717-5015. The phone-based customer service is available 24/7. The average waiting time is 10 minutes.

Calling Justfly customer service

There are various reasons for people to call Justfly Customer Support. These include:

  • Returning/refunding tickets
  • Questions regarding canceled/delayed flights
  • Accessing account
  • Finding reservation
  • Billing issues

Tips for calling Justfly Customer Service

For an effective and productive call, follow the steps below:

  • Phone-based customer service is available 24 hours, 7 days. However, the best time to contact them is around 10:15 a.m.
  • Keep necessary documents such as boarding pass, flight details, billing copies handy. You may refer to these while calling the customer service rep.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Justfly Customer Service

Most users seem to be satisfied with Justly’s support team. The reps were reported to be supportive, interactive, and knowledgeable.

Issues resolved by Justfly Customer Service

Some of the issues resolved by the customer service are as follows:

  • Billing issues
  • Technical assistance in using the website
  • Providing details about flight’s status
  • Accessing Justfly account

Call with Justfly unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Try other options: -

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use live chat or email Justfly authorities.
  • Seek advice from social media users and Justfly experts. Justfly is also available on Twitter and Facebook. You can put your questions there and someone may help resolve your issue.

Contacting JustFly support or customer service

JustFly customer support and customer service can be contacted via phone, email, and chat. Like most companies, JustFly uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. JustFly customer support agents receive basic training to support JustFly products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, JustFly support agents have templated and scripted answers to common questions. If JustFly agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since JustFly can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, JustFly uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from JustFly?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike JustFly, 6YA Experts are independent contractors who do not have any access to JustFly customer information or purchases.

While 6YA Experts can provide effective help on any JustFly product or service, they do not have access to your JustFly account and can’t assist with billing, or any non technical issue you have with JustFly.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from JustFly agents.

What is 6YA’s relationship with JustFly?

6YA and JustFly are not related. While 6YA Experts can provide help and support on most JustFly products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact JustFly!

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JustFly Contact Info

Phone Number:
+1 800-717-5015

Email Support:
support@justfly.com

Twitter:
@JustFlyGlobal

Facebook:
facebook.com/JustFlyGlobal

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13 JustFly Experts are online
what do you need help with ?
13 JustFly Experts are online
what do you need help with ?
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