jet.com Phone Number

+1 855-538-4323

Customer Service

Contact Number

3mins

Average Wait Time

on hold with jet.com

Alternative jet.com Contact Methods

33hours
Avg. Response Time by Email
Skip the wait!
3mins
Avg. Wait for New Customers
Skip the wait!

How Effective is jet.com Customer Service?

Issues Resolved
N/A
How often jet.com resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes jet.com to resolve
N/A
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Reasons customers like you called recently

22 Jun, 2021
24 Apr, 2021
05 Dec, 2020

jet.com: +1 855-538-4323 Information

Phone Info Details
Phone number to dial +1 855-538-4323
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 2:15pm
Average wait 3 minutes
Alternate methods phone, email

More jet.com Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

855-538-4323

4 minutes

jet.com Contact Info

Phone Number:
+1 855-538-4323

Email Support:
help@jet.com

Twitter:

Facebook:

jet.com Phone Numbers

Customer Service: 855-538-4323

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Everything you need to know about Contacting Jet

Jet is an e-commerce company offering a wide catalog of products at affordable rates. With a massive customer reach, it isn’t surprising that Jet receives many customer support requests daily.

Best methods to contact Jet

Jet offers various methods for users to get in touch with customer support.

  • Jet offers a toll-free number for users across the globe to get in touch with the support team. Dial +1 855-538-4323. The average waiting time is 3 minutes.
  • You can also mail them through their official email address i.e. help@jet.com. Expect a reply within 33 hours.

Calling Jet customer service

There are various reasons for people to call Jet Customer Support. These include:

  • Updating address
  • Tracking orders
  • Requesting returns
  • Questionsregarding protection portal
  • Inquiring about account credits

Tips for calling Jet Customer Service

For an effective and productive call with Jet, follow the steps below:

  • The phone-based customer support is available 9 a.m. - 5 p.m. EST, weekdays. The best time to call them is 2:15 p.m.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Jet Customer Service

Consumers have registered mixed responses to Jet’s support team. The most common reviews are as follows:

  • Orders were canceled without any prior notification
  • Partial refunds were issued to customers
  • Customer service reps were supportive
  • Fast delivery of products

Issues resolved by Jet Customer Service

  • Resolving return issues
  • Technical assistance
  • Answering general complaints
  • Tracking orders
  • Updating address

Call with Jet unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as email support. This gives you the advantage of having a written record of your communication with the rep.

Contacting jet.com support or customer service

jet.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, jet.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. jet.com customer support agents receive basic training to support jet.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, jet.com support agents have templated and scripted answers to common questions. If jet.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since jet.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, jet.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from jet.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike jet.com, 6YA Experts are independent contractors who do not have any access to jet.com customer information or purchases.

While 6YA Experts can provide effective help on any jet.com product or service, they do not have access to your jet.com account and can’t assist with billing, or any non technical issue you have with jet.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from jet.com agents.

What is 6YA’s relationship with jet.com?

6YA and jet.com are not related. While 6YA Experts can provide help and support on most jet.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact jet.com!

6ya Experts have helped thousands of users with jet.com issues

Talk to a jet.com Expert in seconds!

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jet.com Contact Info

Phone Number:
+1 855-538-4323

Email Support:
help@jet.com

Twitter:

Facebook:

jet.com Phone Numbers

Customer Service: 855-538-4323

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17 jet.com Experts are online
what do you need help with ?
17 jet.com Experts are online
what do you need help with ?
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